Implementation Project Manager

JobsCloseBy Editorial Insights

ADP is seeking an Implementation Project Manager I or Implementation Specialist in Louisville, KY to own the client relationship and drive implementations or mergers from sale through the transition to ongoing Client Services. You will coordinate multiple internal departments, the client, financial advisors, and prior recordkeepers, serving as the subject matter expert for all conversion steps. Responsibilities include welcome calls, asset transfers, payroll input, and timely plan participant notices, with careful documentation and risk awareness to avoid costly mistakes. Strong candidates bring recordkeeping or regulatory knowledge, excellent communication, prioritization, and influence, plus adaptability and multitasking. To apply, tailor your resume to client-facing project leadership, cross-team coordination, and outcomes, ensure ADP emails are deliverable, and be prepared for onsite duties in Louisville with occasional overtime.

ADP is hiring an Implementation Project Manager I/Implementation Specialist. In this position you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale through the transition to on-going Client Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion.
• Perform welcome call and explain the implementation process to the client, ensuring the client understands actions they need to take in order to ensure a successful implementation, and identify/introduce other team members who will interact directly with the client.
• Assist client with prior recordkeeper notification and obtaining a liquidation date.
• Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner.
• Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments.
• Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding.
• Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP Retirement Services.
• Responsible for preparation and distribution of all applicable client conversion communication.
• Responsible for documentation based on department standards and coordination of seamless transition to Client Services.
• Failure to properly execute could cause significant financial impact to ADP and/or the client.

Preference will be given to candidates who have the following:

• Strong oral and written communication skills
• Strong influence, prioritization, adaptability and multi-tasking skills
• Able to apply recordkeeping and regulatory concepts and methodologies
• This is a non-exempt/hourly position, so willingness to work overtime on occasion is preferable.

Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
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