Inside Sales Engineer

JobsCloseBy Editorial Insights

Rotork in Dubai is seeking a full-time Inside Sales Engineer who will deliver exemplary customer service and oversee order development for our global client base, reporting to the Customer Service Manager. You will coordinate with multiple departments, perform contract reviews, negotiate delivery terms, and organize your day to meet priorities and reduce delays. The ideal candidate has 1 to 2 years in application engineering or inside sales, a technical degree in electrical or mechanical engineering, fluent English, and ideally pneumatics or hydraulics experience. To apply, tailor your resume to highlight order management, quotations and technical proposals, and cross-functional collaboration with concrete results.

Job Description

This is a key role in providing exemplary levels of customer service to our global customers, ensuring order developments are managed efficiently in a proactive manner.

Reporting to the Customer Service Manager, you will work as part of a larger team who liaise with multiple departments across the business ensuring updates on orders are precise and accurate.

In this role you will carry out contract reviews of customers’ orders, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements and organise your working day to ensure priorities are addressed, customer expectations are met and internal delays are reduced.

This role would suit a person who can build strong relationships with customers and other internal departments and has to the ability to work well under pressure.

Qualifications

Experience Requirements

• Technical education, preferably an Associate’s Degree or Bachelor’s in Electrical or Mechanical Engineering. Other engineering fields or equivalent experience will also be considered.
• 1-2 years’ experience in application engineering or inside sales is desired.
• Pneumatics/hydraulics applications engineering/controls experience a plus
• Ability to interact with customers on routine basis and demonstrate a high level of Customer Service.
• Motivated, self-starter and able to work independently.
• Enthusiastic, goal oriented and eager to meet or exceed departmental objectives and project deadlines.
• Fluent English spoken

The Successful Candidate

• Has the ability to approach difficult scenarios with a proactive mindset and find solutions to problematic situations
• Good communication skills, customer focused, ability to multitask and good at executing tasks
• Good attention to detail and ability work under pressure
• Responds swiftly and accurately to all customer queries within pre-agreed timescales.
• Produces Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer.
• Ensures accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation to process the customer’s order.
• Executes/processes the purchase order to meet the customer delivery requirements.

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.