Intake Counselor

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Seeking a full-time on-site Intake Counselor in Croix, USVI, to provide supportive general casework, interview clients, assess needs, open case files, prepare emergency requests and referrals, counsel on minimally complex problems, advocate for clients, and coordinate appointments including escorting clients to clinics. You’ll support social workers and help place abused or neglected children, operating with sound judgment under supervision. Requirements: an Associate Degree in a social science or related field, or a high school diploma with two years direct client services; and a valid driver’s license. To apply, customize your resume to highlight client interviewing, information gathering, resource navigation, and clear communication, and reference posting number 201905383.

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Posting number: 201905383

Department: |Department of Human Services- STX|

Job classification: Intake Counselor

Posting type: Open

Categories: Counseling

Summary

An employee in this position is responsible for providing general casework services of a less technical nature. This employee plays a supportive role to clients and social workers, assists with monitoring of cases, and provides direct problem-focused services to clients.

Work is performed under the direction of a higher-level officer but the employee is expected to exercise considerable judgment and independence in carrying out duties and responsibilities.

Examples of duties

DUTIES (NOT ALL INCLUSIVE)

• Assumes responsibility for interviewing of clients applying to the agency for services.
• Assesses the need as presented by the client. Determines services that would best meet need.
• Opens case files for clients, completes required forms, prepares emergency financial requests, Indigent Burial applications, summaries, case narratives, referrals and other correspondence.
• Counsels clients experiencing minimally complex problems.
• Serves as client advocate.
• Assumes responsibility for scheduling appointments, escorting clients to clinic appointments, shopping, and other sources where clients go for services.
• Supports Social Workers with placement of abused and neglected children.
• Performs other related duties as required.

Qualifications

Associates Degree in social science or related field.
  
High School Diploma/GED with two (2) years experience providing direct services to clients or general casework services.
 
NECESSARY SPECIAL QUALIFICATION
Possession of a valid driver's license.

Supplemental information

FACTOR 1 - KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of human behavior and the ability to relate effectively to clients.
• Knowledge of departmental policies, procedures and practices, as well as community resources.
• Ability to elicit pertinent information from clients and translate such information into a meaningful course of action.
• Ability to work with people with problems, to exercise tact, diplomacy and direction in dealing with clients, co-workers and the general public.
• Ability to communicate clearly and concisely, orally and in writing.

 
FACTOR 2 - SUPERVISORY CONTROLS
General assignments are given by the supervisor or Social Worker but the employee must use integrity and sound judgment in carrying out the duties and responsibilities of the position. Work is reviewed through conferences and meetings.
 
FACTOR 3 – GUIDELINES
Guidelines include departmental policies and procedures, manuals and periodicals.
 
FACTOR 4 – COMPLEXITY
The nature of the work is to assess clients needs, provide short-term counseling, intervention and support services, maintain case records and serve as clients advocate.
 
FACTOR 5 - SCOPE AND EFFECT
The purpose of the work is to support clients in preparing to better manage their social, physical and emotional needs so that they may become well adjusted, productive members of society.
 
FACTOR 6 - PERSONAL CONTACTS
Contacts are with co-workers, clients and their family, and the general public.
 
FACTOR 7 - PURPOSE OF CONTACTS
To obtain and verify information received from customers and other agencies.
 
FACTOR 8 - PHYSICAL DEMANDS
The work is mostly sedentary, however, some driving, walking and climbing of stairs are required.
 
FACTOR 9 - WORK ENVIRONMENT
Work is performed in an office setting and in the field.