Integration Engineer III

impact.com, the world’s leading commerce partnership marketing platform, is looking for an Integration Engineer III to join its Sydney team on a full-time, onsite basis. The role centers on helping brands configure, implement, and launch partnerships across the customer journey, guiding clients through onboarding and adoption, and delivering hands-on training to help teams get the most from the platform. impact.com serves more than 5,000 global brands and powers over 350,000 partnerships, including names like Walmart, Uber, Shopify, Lenovo, L’Oréal and Fanatics. This would suit someone who combines technical depth with a customer-facing mindset and enjoys turning complex setup into a smooth onboarding experience.

The company is known for unifying affiliates, creators, and customer advocates on a single platform to drive measurable growth. Based in Sydney, the team collaborates with clients across business and tech domains to tailor integration approaches that fit each client’s objectives. If you’re excited by blending engineering problem-solving with hands-on client work, this could be a strong fit.

What This Integration Engineer III Role Involves

You’ll stay current with impact.com’s platform capabilities, product improvements, and industry trends while managing a portfolio of new accounts. This includes launching and onboarding new clients, ensuring onboarding metrics stay accurate, and making sure all relevant stakeholders are involved in discussions to define and confirm setup items. You’ll keep projects moving by surfacing blockers early and triaging them to keep timelines intact, and you’ll support the design and integration of technical solutions for both new and existing clients.

Part of your day-to-day will be leading technical discovery and solution discussions to understand client requirements and propose optimal configurations aligned to their objectives. You’ll contribute to the creation and maintenance of technical integration documentation and troubleshoot issues that arise during onboarding. A key aim is to capture critical client information clearly so transitions to Success or Account Management run smoothly and without friction. You’ll also work closely with internal teams such as Solutions Architects and Client Success to answer questions about the integration process and to share best practices for platform adoption.

The Right Candidate for Integration Engineer III

• Self-starter with a focus on creating and/or refining operational processes
• Excellent verbal and written communication in English
• Ability to pair technical expertise with a customer-centric communication style that remains calm, constructive, and solution-oriented, while showing patience, empathy, and professionalism with varied levels of technical knowledge
• A proven track record of delivering significant value through hands-on application of AI to real-world challenges, grounded in a solid understanding of AI principles
• Voracious learner who is willing to step outside their comfort zone
• Natural curiosity leading to a deep understanding of client challenges
• Passion for solving customer issues in a fast-paced environment
• Phenomenal problem-solving and troubleshooting skills
• Foundational knowledge and some practical experience in web technologies, including HTML, JavaScript, SQL and REST APIs
• Good understanding of the process and challenges involved in designing and implementing client solutions on SaaS platforms
• Bachelor’s degree in Computer Science, Engineering, Science, Maths or related field
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably with external customers
• 5+ years working in a tech-focused role at a digital marketing or technology-focused company
• Familiarity with the affiliate and/or digital marketing industry

Nice-to-haves include experience collaborating with cross-functional teams, the ability to contribute to technical integration documentation, and comfort leading discovery discussions with clients and Solutions Architects.

Benefits and Perks for the Integration Engineer III

• Flexible Working: A Responsible PTO policy supports a healthy work-life balance, with a flexible environment to help you rest and recharge.
• Health and Wellness: A mental health and wellness benefit covers therapy or coaching sessions, with dependent coverage, plus a monthly gym reimbursement.
• Investing in Your Growth: Free Coursera access and PXA courses to support ongoing learning and development.
• Parental Support: Generous parental leave: 26 weeks fully paid for the primary caregiver and 13 weeks for the secondary caregiver.
• Technology Financial Support: A technology stipend for home-office setup and a monthly internet allowance.

We are an equal opportunity employer and value diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Advice for Applicants for the Integration Engineer III Role

Put the core experience you have at the top of your resume, calling out 5+ years in tech-focused roles at a digital marketing or technology company, plus explicit examples of client onboarding and SaaS integration work that used HTML, JavaScript, SQL and REST APIs.

When you describe your must-have skills, back them with concrete outcomes. Show how you’ve applied AI to real-world client scenarios and the impact it had, and illustrate your ability to translate technical details into clear, customer-focused explanations for non-technical stakeholders.

In interviews, be ready to walk through a recent onboarding project from discovery to deployment. Explain how you collaborated with Solutions Architects and other teams, how you kept stakeholders aligned, and how you documented steps to support a smooth handoff to Success or Account Management.

Ask a smart question that ties to the role’s structure and the onboarding process. For example: What does a typical onboarding timeline look like for a new client, and how does the team partner with Solutions Architects during the discovery phase to ensure a successful deployment?