IT Business Consultant Customer Service (m/f/d)

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Bei Liebherr-IT Services GmbH suchen wir einen IT Business Consultant Customer Service (m/f/d), der als zentrale Schnittstelle zwischen Fachbereichen und IT digitale Transformationen vorantreibt und die Business-IT-Ausrichtung in den Bereichen Customer Service, Logistik und Warehousing sowie Quality Management sicherstellt. Die Stelle ist hybrid, vor Ort in Kirchdorf/Oberopfingen, mit flexiblen Arbeitszeiten. Ihre Aufgaben umfassen Prozessanalyse, Vorstudien, Anforderungsdefinition, Begleitung von IT-Projekten von der Anforderung bis zur Umsetzung, Workshops und die Zusammenarbeit mit Domain Architekten und Solution Architects. Erwartet werden ein relevantes Studium, mehrjährige Beratungserfahrung, BPMN-Kenntnisse, starke Kommunikations- und Moderationsfähigkeiten sowie fließendes Deutsch und Englisch. Bewerben Sie sich online und reichen Sie konkrete Beispiele erfolgreicher Transformationsprojekte ein; bei Fragen wenden Sie sich an Ümit Arici.

At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile. 

Internal title: Business Constultant Customer Service (m/f/x)

Creating passion: your responsibilities

As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.

Your key tasks:

• Analyze and optimize business processes, promoting best practices in one or two of the domains Customer Service and Logistics & Warehousing, Quality Management
• Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
• Collaborate with business stakeholders to define and describe IT requirements
• Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
• Contribute to the selection of new IT solutions
• Conduct workshops and presentations for stakeholders
• Work closely with Domain Architects, Demand Manager and Solution Architects

Contributing your strengths: your qualifications

• Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
• Solid knowledge in at least one of the business domains: Production
• Several years of experience in consulting
• Experience in process analysis and modeling (e.g., BPMN)
• Strong communication and facilitation skills
• Analytical mindset and structured working style
• Fluent in German and English, any other European language B1 level is a plus.

Our commitment to you: your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work                                     
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing through salary conversion 
• Healthy & regional catering in the company restaurant
• Company health management programme
• EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)

Please only use the online application option.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Ümit Arici.

One Passion. Many Opportunities.

The company

Liebherr-IT Services GmbH has its head office in Oberopfingen near Kirchdorf an der Iller and develops IT solutions for the entire Liebherr Group, coordinates the cross-location IT applications, and advises the companies in the entire Liebherr Group on IT issues.   

Location

Liebherr-IT Services GmbH

St. Vitus 1

88457 Kirchdorf/Oberopfingen

Germany (DE)

Contact

Ümit Arici

[email protected]