IT Business Consultant Customer Service (m/f/x)
Liebherr GroupJobsCloseBy Editorial Insights
At Liebherr-IT Services GmbH in Kirchdorf/Oberopfingen we are hiring an IT Business Consultant Customer Service (m/f/x) to serve as the interface between business and IT, guiding digital transformation and aligning business and IT across domains including Customer Service, Logistics & Warehousing, and Quality Management. You will analyze and optimize processes, coordinate studies, define IT requirements with stakeholders, oversee the service lifecycle, help select IT solutions, and lead workshops while collaborating with Domain Architects, Demand Manager and Solution Architects. Ideal candidates hold a degree in a related field, have several years of consulting experience, BPMN modeling skills, strong communication, fluent German and English, and Production knowledge; an additional European language at B1 is a plus. Apply online only; questions to Ümit Arici at [email protected].
At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile.
Internal title: Business Constultant Customer Service (m/f/x)
Creating passion: your responsibilities
As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.
Your key tasks:
- Analyze and optimize business processes, promoting best practices in one or two of the domains Customer Service and Logistics & Warehousing, Quality Management
- Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
- Collaborate with business stakeholders to define and describe IT requirements
- Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
- Contribute to the selection of new IT solutions
- Conduct workshops and presentations for stakeholders
- Work closely with Domain Architects, Demand Manager and Solution Architects
Contributing your strengths: your qualifications
- Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
- Solid knowledge in at least one of the business domains: Production
- Several years of experience in consulting
- Experience in process analysis and modeling (e.g., BPMN)
- Strong communication and facilitation skills
- Analytical mindset and structured working style
- Fluent in German and English, any other European language B1 level is a plus.
Our commitment to you: your benefits
As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:
- Attractive remuneration and social benefits
- Flexible and hybrid working
- Freedom for creative work
- Company pension scheme
- Crisis-proof workplace
- Individual development and training opportunities
- Employee benefits & discounts
- Bicycle leasing through salary conversion
- Healthy & regional catering in the company restaurant
- Company health management programme
- EGYM Wellpass
Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)
Please only use the online application option.
Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici.
One Passion. Many Opportunities.
Das Unternehmen
Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert die standortübergreifenden IT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen.
Standort
Liebherr-IT Services GmbH
St. Vitus 1
88457 Kirchdorf/Oberopfingen
Deutschland (DE)
Kontakt
Ümit Arici