IT Operations Administrator - Technology, KitchenPark - Dubai

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KitchenPark seeks an IT Operations Administrator in Dubai to keep our IT systems, networks and AV for meetings and events running smoothly. You’ll handle service desk requests, onboarding, maintenance and security compliance, and manage licenses for O365, Google Workspace, Jira/Confluence, Zoom and Slack while setting up Windows and macOS devices. You’ll also run LAN/WiFi, MDM and EDR, and support AV for conferences and live events. Requirements: 3 to 5 years IT ops, a relevant bachelor’s degree, strong problem solving and communication, English fluency, and onsite work five days a week in Dubai Internet City. Highlight ticketing, security and AV wins in your application.

IT Operations Administrator (Dubai) - Technology 

We are looking for an IT Operations Administrator to join our team in Dubai, UAE. The role involves supporting our IT systems, networks, and devices, ensuring smooth day-to-day operations and security compliance. You’ll handle service desk requests, onboarding setups, system maintenance, and AV support for meetings and events.

Who we are 

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do

• Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
• Review diagnostics and assess the functionality and efficiency of systems.
• Implement and monitor security measures, certificates, and company compliance with requirements.
• Onboards new employees, creates accounts, and configures hardware and software for those employees, assists in the training and orientation of new staff in the use of hardware and software.
• Actively responds to Service Desk tickets, incoming calls, and/or emails, and escalates end user help requests within established Service Level Agreements.
• Accurately documents instances of hardware failure, repair, installation, and removal by recording service desk problem-solving responses.
• Basic administration of software and service licensing, including SaaS applications, O365, Teams, Jira, Google Workspace, Jira/Confluence, Zoom, and Slack. Procure and deploy Windows workstations.
• Support and maintain LAN/WiFi, MDM, EDR, and other related technologies to secure IT assets and perform hardware and software system configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.
• Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings. Able to work under pressure during live broadcasts and executive-facing events.

What we’re looking for

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in IT support, system administration, or IT operations.
• Strong knowledge of Windows and macOS operating systems, hardware setup, and troubleshooting.
• Experience with Microsoft 365 or Google Workspace and ticketing systems such as Jira, Confluence, Zoom, and Slack administration.
• Familiarity with networking fundamentals (LAN/WiFi, routers, switches, VPNs) and endpoint management tools (MDM, EDR).
• Understanding of IT security practices, certificates, and compliance requirements.
• Experience supporting audio-visual systems for meetings, webinars, and live events.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English is a must.
  
  
  

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Dubai, Internet City office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others?