IT Operations Manager

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An onsite full‑time IT Operations Manager in Newport News, VA leads US IT operations including Service Desk, infrastructure, project management, staff supervision, asset management, and policy alignment with Liebherr IT Strategy. The role focuses on establishing and enforcing IT standards, serving as liaison among users, managers and IT staff, and overseeing hardware, networks, software, backups and cloud services. You will manage IT budgeting and procurement, vendor relationships, and the lifecycle of AD, servers, storage and telecoms. Travel up to 25% is required. Minimum six years in a management role with a relevant degree (or eight years with an associate; ten years without degree). ITIL Foundation preferred. Apply online only; resumes via email will not be opened; questions to Jose Matrille.

The IT Operations Manager is responsible for overseeing all operational functions of the IT department for U.S. operations including Service Desk, infrastructure, operations project management, staff supervision, asset management, and recommendations to IT Delivery Manager regarding IT policy and procedures in coordination with the Liebherr IT Strategy.

• For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.

Responsibilities

Essential Job Duties:

• Implements the strategic goals of IT Operations in line with the Liebherr IT Strategy and established policies and procedures.
• Ensures the consistency and maintainability of IT Operational services by creating, maintaining, and enforcing standards/procedures/policies for IT services and support.
• Performs liaison duties between users, management, and IT staff in support of daily IT Operations.
• Meets with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.
• Communicates regularly with IT Management, other management, and all users of information services and systems.
• Develops IT specifications, participates in all hardware and software evaluations, and coordinates vendor relationships and contracts.
• Manages the maintenance and enhancement of hardware, network infrastructure, and software systems.
• Manages IT Operations financial aspects of the IT Department, including purchasing and budget review.
• Manages mobile device and IT communications plans/contracts plans and recommends changes and upgrades.
• Maintains a limited, yet functional inventory of IT equipment.
• Oversees IT Operations, covering areas like Active Directory, servers, virtualization, storage, networking, telecommunications, backups, multi-level IT support, and cloud services, while maintaining situational awareness. Must have a working knowledge in all of these technical areas.
• Communicates and coordinates IT Operational issues with the Liebherr Global support personnel.
• Coordinates meetings with management, peers, and other support teams to ensure alignment and effective collaboration on IT operational initiatives.

Competencies

Supervisory Duties:

• Manages Direct Reports.  
• Responsible for the overall direction, coordination and evaluation of Information Technology Operations team. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of experience; or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 8 years of experience; or a minimum of 10 years of experience in lieu of a degree. 
• Information Technology Infrastructure Library (ITIL) Foundation certification preferred. At least six years of experience in a management role, demonstrating effective leadership of technical personnel and oversight of associated responsibilities.

Additional Requirements: 

• Travel domestically and internationally up to 25% is required.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.​​

Location

Liebherr USA Co.

4800 Chestnut Avenue

23607 Newport News, VA

United States (US)

Contact

Jose Matrille

[email protected]