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IT Service Delivery Manager

Endurance IT Services
14 hours ago
Full-time
On-site
Richmond, VA

JobsCloseBy Editorial Insights

Endurance IT Services is seeking a strategic, relationship-focused IT Service Delivery Manager to lead technology services and operations for a client in Richmond, VA. This onsite, direct-hire role centers on building executive and vendor relationships, developing technology roadmaps, conducting business reviews, and proactive planning that improves efficiency, security, and long-term outcomes. Responsibilities include strategic reviews with client leadership, roadmaps aligned to business goals, risk identification with recommended solutions, and serving as a trusted advisor while collaborating on solution design and onboarding. Requirements: bachelor’s degree preferred, 5+ years with stakeholders on IT initiatives, strong Azure, M365, Windows Server, virtualization, networking, and cybersecurity, plus ability to communicate with technical and executive audiences. Tips: tailor your resume to highlight strategic planning, client-facing success, and measurable security and efficiency improvements; provide concrete roadmap examples; show budget-aware decisions; pair with a concise cover letter tying your experience to Endurance IT Services’ offerings. Direct Hire, onsite, Richmond, VA.

We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term business outcomes.

Employment Type:  Direct Hire
Location: Richmond, VA
Work Arrangement:  Onsite

Key Responsibilities

  • Conduct strategic business reviews with client leadership.
  • Develop and manage technology roadmaps aligned with business goals.
  • Identify technology and security risks and recommend solutions.
  • Serve as a trusted advisor to executive stakeholders.
  • Collaborate with internal teams on solution design, projects, and client strategy.
  • Support client onboarding and ongoing technology planning.
  • Drive client satisfaction, retention, and growth opportunities.

Requirements

  • Bachelor’s degree in Information Technology or a related field preferred.
  • 5+ years of experience working directly with stakeholders or clients on IT-related initiatives.
  • Strong understanding of Microsoft Azure, Microsoft 365, Windows Server environments, virtualization, networking, and cybersecurity technologies.
  • Experience developing strategic technology plans, roadmaps, and business recommendations.
  • Ability to communicate effectively with both technical and executive audiences.
  • Strong consultative, relationship-building, presentation, and problem-solving skills.
  • Experience identifying, managing, and supporting technology solution opportunities within existing client accounts.
  • Ability to balance business objectives, security requirements, technical best practices, and budget considerations.
About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.