IT Service Desk Analyst

JobsCloseBy Editorial Insights

Bloomberg is seeking an IT Service Desk Analyst in London to deliver 1st line support for Windows and Mac, serving as the contact for internal requests. You will follow ETS workflows, use dashboards to prioritise workload, drive first time resolution and contribute to the knowledge base while collaborating with L2. What matters most is a passion for technology, strong problem solving and clear communication, plus ownership of issues end to end. ITIL v4 Foundation or CompTIA A+ and scripting are a plus. To apply, tailor your CV to show 1st line wins, incident management and measurable productivity gains, with automation examples; include a concise cover letter tying your experience to Bloomberg values and the ETS mission.

---

IT Service Desk Analyst Location London Business Area Engineering and CTO Ref # 10049475

Description & Requirements

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents. 
Mission 
To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement. 
What You'll Do: 

• Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone 
• Deliver support that prioritises employee productivity and experience 
• Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery 
• Use dashboards and internal tools to prioritise and manage workload 
• Drive first time resolution and high quality ticket handling 
• Identify automation and efficiency opportunities 
• Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team 
• Effectively utilise access and support across AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems 
• Partner with the L2, Continuous Improvement and Product teams to drive service improvements 

You'll Need: 

• Passion for technology and enhancing the employee experience 
• Strong problem solving and time management skills 
• Ability to work in a fast-paced global environment 
• Regional project execution 
• Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business 
• Clear and effective communication skills 
• Root cause analysis – “Chase the why” 

We’d Love to See: 

• Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience 
• Knowledge of Cisco, Slack, JIRA, Miro and AV support 
• Familiarity with Python, PowerShell, or other scripting languages 
• ITIL v4 Foundation 
• CompTIA A+ 

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.