IT Support

JobsCloseBy Editorial Insights

This full-time onsite IT Support role in Dubai at Oaks Liwa Heights Hotel Suites focuses on daily tech support for hotel operations, keeping PMS, POS, CCTV and access controls running to deliver seamless guest service. The ideal candidate holds a Diploma or Bachelor’s in IT, 1-3 years’ IT support experience (hospitality preferred), with solid networking and basic cybersecurity knowledge, and strong troubleshooting plus customer-service skills and a proactive, integrity-driven attitude. Key duties include first-line support, hardware software and network issues, system maintenance, vendor coordination, data security and guest IT assistance. To apply, tailor your resume to hotel tech, emphasize PMS and guest support, and add a short note on why hospitality motivates you and your readiness to work onsite in Dubai.

Company Description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

• Diploma or Bachelor’s degree in Information Technology or related field

• 1–3 years of IT support experience (hotel or hospitality experience preferred)

• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage

• Understanding of networking, and basic cybersecurity

• Strong troubleshooting and problem-solving skills

• Good communication and customer service skills

• With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

• Provide first-line IT support to hotel staff and departments

• Troubleshoot hardware, software, network, and system issues

• Support hotel systems such as PMS, POS, key card systems, and reservation platforms

• Maintain and monitor computer systems, servers, printers, and peripherals

• Ensure stable internet, Wi-Fi, and network connectivity across the property

• Coordinate with vendors and service providers for system maintenance and upgrades

• Assist with installation, configuration, and upgrades of IT equipment and software

• Maintain data security, backups, and user access controls

• Respond promptly to IT incidents to minimize operational disruption

• Keep documentation of systems, issues, and resolutions

• Provide basic IT assistance to guests when required (e.g., internet access support)