IT Support Analyst

JobsCloseBy Editorial Insights

NRMA Parks & Resorts is seeking a friendly IT Support Analyst to join the Coolangatta team in a hybrid onsite role. You’ll be the first port of call for operational technology, keep booking systems, CCTV and VoIP humming, set up hardware and software, troubleshoot, and collaborate with other tech teams to roll out better solutions while keeping security front and centre for staff and guests. What you bring: 2+ years in IT helpdesk, strong Office 365 experience (Azure AD/AD, SharePoint), clear communication, and a positive, service minded mindset. Apply via the NRMA careers site, tailor your resume to fast paced hospitality settings, and prepare for pre employment checks; highlight customer service, problem solving, and a readiness to contribute to a holiday atmosphere.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

• Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walk
• We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance

Imagine this: you’re the tech wizard who keeps the support desk wheels turning, not just for our bustling support office, but for teams working in Parks and Resorts paradise.  As our new IT Support Analyst, you’ll be the friendly, tech-savvy hero keeping both our teams and our sun-soaked holiday parks running smoothly. You’ll solve problems, keep everyone connected, and make sure our teams (and guests!) can focus on the fun, the Wi-Fi and not the frustration.

What you will do:

• Be the first point of contact for all things IT, solving problems, answering questions, and making tech headaches disappear for our Parks & Resorts teams
• Provide day-to-day support for operational technology systems, including troubleshooting, upgrades, and system monitoring
• Set up and configure new hardware and software, making sure everything from booking systems to boom gates are in tip-top shape
• Collaborate with other tech teams to roll out new solutions and improve our digital playground
• Document your work (so the next person can marvel at your genius) and help us improve our processes
• Keep security front-of-mind, ensuring our systems are safe, sound, and ready for anything

What you will bring:

• A genuine love for helping people and making their tech lives easier
• 2+ years' experience in IT support desk teams, especially with operational technology in fast-paced environments (bonus points if you’ve worked in hospitality, tourism, or corporate settings)
• Strong Office 365 Experience (including Azure AD/AD, SharePoint etc), VoIP systems and supporting CCTV
• Strong troubleshooting skills: if it beeps, blinks, or buffers, you know how to fix it
• Excellent communication skills, with a knack for translating “tech speak” into “everyday awesome”
• A positive, can-do attitude, because when you’re supporting colleagues, every day should feel a little bit like a holiday!

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes