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IT Support Specialist

Geotab
Full-time
On-site
Sydney, 02

JobsCloseBy Editorial Insights

Geotab is seeking an IT Support Specialist to deliver end‑user computing support across offices and remote workers, ensuring IT standards and SLAs are met. You’ll install and troubleshoot desktops and peripherals (Windows Mac Linux ChromeOS), manage Google Workspace, onboard/offboard staff, maintain printers and AV gear, and support network equipment with Facilities. The ideal candidate is a detail‑oriented, collaborative team player with an entrepreneurial mindset who can manage multiple projects under pressure and communicate with diverse stakeholders; relevant certifications (CompTIA A+ Network+ ITIL Foundations) are highly valued. To apply, tailor your resume to show concrete IT impact, quantify results, and follow Geotab’s application process; no agency resumes.

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Support Specialist who will provide efficient end-user computing support across Geotab’s offices and remote workforce while ensuring IT standards are followed globally. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As an IT Support Specialist, your key area of responsibility will be supporting workplace IT infrastructure, including meeting rooms and LAN rooms, while collaborating with Technical Services, IT Security, and Facilities teams to ensure seamless IT operations.

To be successful in this role, you will be a strong team-player with an entrepreneurial mindset who is comfortable in a flat organization and possesses high accuracy and meticulous attention to detail. In addition, the successful candidate will have strong analytical skills with the ability to manage multiple tasks and projects simultaneously while responding to fast-changing priorities and deadlines.

How you'll make an impact:

  • Respond to and resolve Service Desk tickets while maintaining SLA compliance. 

  • Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals. 

  • Provide hardware/software troubleshooting for desktops, laptops, and mobile devices. 

  • Perform patch management, vulnerability remediation, and agent maintenance for workstations. 

  • Onboard and offboard employees, including preparing, shipping, and receiving IT equipment. 

  • Support Google Workspace administration, including email, Drive, and account management. 

  • Maintain and support printers, scanners, badge access systems, and meeting rooms. 

  • Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones). 

  • Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades. 

  • Contribute to and maintain IT knowledge base and documentation. 

  • Oversee IT operations for office spaces, LAN rooms, and data closets. 

  • Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams. 

  • Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls, projectors, etc.). 

  • Work with vendors to install and maintain ISP connections, power circuits, and cabling. 

  • Ensure best practices for power, cooling, cabling, and labeling in office IT environments. 

  • Support office expansions, renovations, closures and new site deployments in collaboration with Facilities. 

  • Perform regular audits of IT equipment and infrastructure to maintain operational efficiency. 

  • Participate in incident response and troubleshooting related to workplace IT infrastructure. 

  • Ensure compliance with IT security policies and remediation of identified gaps. 

  • Handle shipping and receiving of IT equipment for new setups and relocations.

What you'll bring to the role:

  • 1 - 3 years of IT support experience (service desk, desktop, or infrastructure). 

  • Post-Secondary Diploma/Degree in Computer Science, IT, Engineering, or equivalent experience. 

  • Strong technical knowledge of operating systems (Windows, macOS, Linux/Ubuntu) and Google Workspace administration. 

  • Familiarity with network concepts and the ability to diagnose/resolve intermediate technical issues (LAN, WAN, connectivity). 

  • Excellent communication skills with the ability to engage with all levels of the organization. 

  • Highly organized professional able to work well under pressure and manage multiple projects. 

  • Relevant IT certifications (CompTIA A+, Network+, or ITIL Foundations) are highly valued.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   This posting is for an existing vacancy.  

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.