IT Support Technician

JobsCloseBy Editorial Insights

Help AG in Dubai is hiring an IT Support Technician, responsible for visiting data centres to rack mount equipment, cable devices to standards, upgrade software on security devices, troubleshoot incidents, and report to managers, with 24x7 availability for planned and unplanned work. The ideal candidate has a bachelor’s degree in information security or IT, 3+ years’ experience with IT security devices, strong TCP/IP networking knowledge in large organizations, and excellent English communication with Arabic a plus, plus solid documentation skills. To apply, tailor your CV to highlight data centre work, customer facing support, and reporting; provide examples, show flexibility, and demonstrate the ability to translate complex processes for customers. Benefits include health insurance, career growth, flight tickets, flexible hybrid work, and open culture.

Help AG is looking for a talented and experienced IT support technician who will be responsible for connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Requirements

Responsibilities:

• Visiting customer data centre for rack mounting and troubleshooting of devices.

• Cable the devices as per industry standards

• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity

• Upgrade software on security devices

• Accurate reporting of the task to project manager and direct manager

  
  

Qualifications & Skills:

• Bachelor’s degree in information security or IT-related matter or equivalent experience

• 3+ years of experience in working with IT security devices

• Aware of rack mounting devices

• Excellent and accent-free communication skills in English (Arabic an advantage)

• Proper and structured documentation and diagramming

• Excellent organizational skills in enterprise support

• Understanding of information security concepts and related technology

• Strong background and experience in TCP/IP networking of large-scale organizations

• Flexible work approach, based on the job requirements

• Being able to identify new work areas and to set new goals for themselves

• Excellent communication and training skills

• Outstanding customer handling, friendly and goal-oriented

• Ability to communicate / translate to Customer-level

• Being able to understand complex business processes and activities

• Flexible work approach, based on the job requirements

  
  

Benefits:

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Annual flight tickets.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.