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IT Support Working Student

COLAS
8 hours ago
Part-time
On-site
Zürich, ZH

JobsCloseBy Editorial Insights

COLAS is looking for an IT Support Working Student in Zurich, part-time and onsite. You will be first level for hardware, software, user access and peripherals, handle incidents via ticketing, phone or email, diagnose Windows and Office issues and basic network connectivity, assist with onboarding and offboarding, and install and maintain workstations, printers and mobile devices, escalating complex cases and keeping clear documentation. The role demands a service oriented, structured, solution minded mindset and an interest in an international environment. Ideal candidates have early IT support experience, solid Windows and MS 365 knowledge, basic networking, German plus English or French, and a relevant IT degree. To apply, tailor your CV to show concrete support, onboarding and ticketing experience, highlight multilingual capability and readiness to learn via the provided link.

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, reliable and solution-oriented working style
  • Interest in working in an international environment and willingness to learn

Profile

  • First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
  • Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
  • German mandatory and English or French 
  • Degree in Information Technology, Computer Science or a related field

If you have identified a challenge for your career and meet the required conditions, please send us your application and CV via LINK.