COLAS logo

IT Support Working Student

COLAS
8 hours ago
Part-time
On-site
Zürich, ZH

JobsCloseBy Editorial Insights

COLAS is looking for a part-time IT Support Working Student to join our Zürich onsite team. You will provide first level IT support for hardware, software, user access and devices, handle incidents via ticketing, phone or email, and diagnose Windows and Office issues while assisting with onboarding and onboarding and setup. Escalate complex cases to 2nd level or external teams and maintain documentation. The candidate has early IT support experience, solid Windows and MS 365 knowledge, basic networking, and strong service orientation and communication, plus German and English or French; a related IT degree helps. To apply, tailor your resume with concrete examples of issues resolved and onboarding tasks completed, highlight language skills and willingness to learn in an international environment, and show reliability and on-site availability.

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, reliable and solution-oriented working style
  • Interest in working in an international environment and willingness to learn

Profile

  • First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
  • Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
  • German mandatory and English or French 
  • Degree in Information Technology, Computer Science or a related field