Jo Malone London - 22.5 hours per week Stylist - John Lewis Oxford Street, London
The Estée Lauder Companies Inc.JobsCloseBy Editorial Insights
Jo Malone London is hiring a part time Stylist (22.5 hours) at John Lewis Oxford Street to deliver world class customer service, host the brand experience, and support in-store events and daily operations. The role focuses on creating generous, personalized service, driving sales while maintaining VM standards, stock awareness, and an omni-channel approach, with duties from opening to closing and housekeeping. The ideal candidate is warm, adaptable and passionate about storytelling, with a groomed, smart appearance and the ability to work flexible retail hours, including weekends and special events. To apply, highlight customer service excellence, event hosting or hospitality experience, brand alignment, and willingness to learn, and provide proof of right to live and work.
Description
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals
Responsibilities and tasks
• Deliver exceptional customer service
• Maximise sales performance and productivity
• Build collaborative relationships with your colleagues
• Support the execution of in store events
• Awareness of stock and inventory
• Maintain high VM standards and work environment
• To be aware of competitor activity and to drive an omni-channel approach
• Adhere to Brand grooming guidelines
• Maintain the high standard of housekeeping
Qualifications
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
• The ability to provide inspirational, authentic and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview