Junior Key Account Manager

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Bertelsmann is looking for a Junior Key Account Manager in Memphis to support the Key Account Director by maintaining strong client relationships and ensuring operational delivery meets SLAs. This role acts as the day to day liaison between clients and internal teams, handling financial reporting, invoicing, forecasting, scorecards, and process improvements while collaborating across operations and finance to boost client satisfaction and performance. The ideal candidate has 2 or more years in customer or account management, preferably in supply chain or manufacturing, plus strong communication, analytical abilities, advanced Excel skills, and working knowledge of SAP. To apply, tailor your resume to highlight SLA delivery, invoicing accuracy, and forecasting wins, include a concise client success example, and note your onsite availability in Memphis along with enthusiasm for development and the strong benefits Bertelsmann offers.

The Junior Key Account Manager supports the Key Account Director in maintaining strong client relationships and ensuring operational delivery meets or exceeds established SLAs. This role is the day-to-day liaison between clients and internal teams, coordinating financial reporting, invoicing, forecasting, scorecards, and process implementations to drive client satisfaction and operational performance. The role requires strong cross-functional collaboration with operations, finance, and other internal stakeholders.

Your Tasks

Responsible for the financial reporting of each client, including gathering data for invoicing, preparing invoices, forecasting monthly volumes for operations and finance, and participating in the annual budgeting process. Working in a collaborative team environment responsible for achieving productivity and quality measurements for client services. 

• Develop & maintain a well-coordinated internal relationship with key decision makers within the organization
• Establish relationship with Key Customers
• Review Customer SOW’s, ensure SLAs are met and monitor daily activities
• Review of weekly Scorecard and escalate deviations
• Drive continuous improvements within Operations to drive KPIs and SLAs forward
• Manage Monthly and Quarterly Business Reviews with Key Customers
• Invoicing of activities to Clients
• Monthly EBIT reviews with Internal Stakeholders
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
• This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

Your Profile

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• B.A. or B.S. degree or equivalent work experience preferred 
• Minimum 2 years Customer Service Management/Account Management experience, preferable working in Supply Chain 
• Must be able to work in demanding, problem solving orientated environment 
• Requires excellent communication skills 
• Must be assertive, analytical and able to establish priorities 
• Knowledge of manufacturing environments 
• Advanced Excel skills 
• Good working knowledge of SAP
• Must possess financial analysis skills

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.  
• 401(k) with company matching up to 6%.  
• Paid Time Off, including paid holidays.  
• Flexible Spending Accounts.  
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.  
• Employee Assistance Program.  
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.  
• Commuter benefits.  
• Employee engagement activities.