Key Account Manager

JobsCloseBy Editorial Insights

Apparel Group, a leading fashion powerhouse with 85+ brands and 2,100 stores across 14 countries, seeks a full-time onsite Key Account Manager in Dubai to oversee key eCommerce clients, build lasting relationships, and drive revenue through upselling and new opportunities. You’ll monitor metrics, optimize traffic and conversions, and collaborate with marketing, product and operations on campaigns, ensuring timely delivery and service. You’ll negotiate renewals, manage payments and reconcile discrepancies, stay ahead of eCommerce trends, and provide regular performance reports and forecasts while safeguarding brand standards. In your application, highlight measurable wins, cross-functional collaboration, and a proven track record of meeting deadlines and upholding brand guidelines.

Job Description

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.

• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem

• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.

• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.

• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.

• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.

• A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.

• Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.

• Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).

• Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.