Key Account Manager

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.  

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As Key Account Manager, you will play a pivotal role in growing One NZ’s enterprise business by building trusted partnerships with high-value customers and unlocking new revenue opportunities within an existing portfolio. You will work closely with customers to understand their business goals, identify upsell and cross-sell opportunities, and position One NZ as a trusted digital partner that helps them innovate and achieve better outcomes.

This is a commercially focused, relationship-led role suited to someone who thrives on creating value through strong stakeholder engagement, strategic account planning, and solution selling. You will be responsible for driving customer growth, strengthening loyalty, and delivering a pipeline of future business while balancing customer needs with commercial results.

Ko tō mahi – what you’ll do

• Develop and lead strategic account plans to grow revenue within a defined portfolio by identifying up-sell and cross-sell opportunities by outlining customer key decision makers, key contacts, strategic objectives and execution strategy.
• Develop a clear understanding of customer strategic objectives, to assist them to accelerate their innovation through technology solutions
• Manage key and strategic stakeholder relationships to achieve high NPS scores, improving conversion and close rates
• Prospect develop and close opportunities through driving core mobile, fixed and ICT products as per portfolio target.
• Commitment to customer management in order to promote increased growth and loyalty
• Collaborate and self-organise with team members to meet the shared goals
• Present reporting against targets and sales pipeline that demonstrate customer growth and loyalty

Na tōu rourou - what you’ll bring

• Strong stakeholder management skills, with the ability to build trusted relationships and influence outcomes
• Excellent communication, negotiation, and relationship-building skills, with confidence engaging at all levels
• Proven account management experience, with a track record of delivering strong commercial results
• Commercially minded, with the ability to understand customer needs and identify growth opportunities
• Strong solution-selling experience across multiple markets and channels
• High attention to detail, with strong planning and reporting skills to support decision-making
• Self-motivated and highly productive, with the initiative to work independently and get things done
• Experience using CRM systems to manage activity, pipeline, and customer engagement

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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