Key Accounts Manager

JobsCloseBy Editorial Insights

Rocky Mountaineer seeks an Ontario-based Key Accounts Manager to nurture and grow our top Retail Travel partners, including CAA/AMA, Ensemble, Virtuoso, Expedia Cruises, Transat and more, driving roughly $10M in annual revenue. The role emphasizes strategic relationship management, joint business planning, data-driven growth, and cross-functional collaboration to meet company and partner needs. Key qualifications include 5 to 10 years of sales or marketing experience, prior key account exposure, strong negotiation, and proficiency with Salesforce and analytics tools (Power BI a plus). Travel domestically and internationally; reliable vehicle required. To apply, tailor your resume to quantify ROI, showcase retail growth, emphasize senior-level relationship building, and align with One Team values and Ontario base.

---

Purpose

The Key Accounts Manager is a professional role responsible for managing and growing relationships with the company’s most important and valuable customers in the Retail Travel channel – specifically partners such as CAA/AMA, Ensemble, AMG, Virtuoso, TAND, Trevello, Travel Only, Direct Travel/Vision, Expedia Cruises, Transat, & Envoyage. This portfolio of partners produce approximately $10M in Annual Revenue. The Key Account Manager is responsible for identifying opportunities to increase revenue, drive customer loyalty and maximize profits within a portfolio of key accounts. The Key Account Manager is also responsible for coordinating with relevant departments within the organization to ensure that both the company and customer needs are met.

The ideal candidate for the role will be based in Ontario.

Key Areas of Accountability

Relationship Management

• Acquire a comprehensive understanding of short and long term partner goals and objectives, identify areas of mutual opportunity and develop action plans to capitalize.

• Develop and maintain strategic long-term trusting relationships with high volume partners to accomplish organic growth and long-term company objectives.

• Focus on establishing Partner relationships at the mid and senior management levels and across various functions including (but not limited to) Vendor Relations, Marketing, Information Technology, Retail Operations, Analytics and Research 

• Formulate business plans that drive joint value for all stakeholders.

• Deepen relationships by attending all relevant partner and industry events including tradeshows, conferences, and presentations.

• Consistent with the company’s One Team values, maintain positive and constructive relationships with internal stakeholders treating them as equal and valued partners in the effort to grow key account business.

 

Sales Operation Management

• In partnership with key internal and partner stakeholders, lead the development of the key account business plan clearly identifying growth opportunities and establishing partner-specific goals, objectives, strategies and related KPI’s. 

• Support the business plan by preparing detailed annual/quarterly/monthly tactical plans and communicate to the Field Sales team for implementation.

• Analyze and leverage customer data to identify trends and patterns, understand customer preferences and behavior, and identify opportunities for further business development.

• Lead contract negotiations with particular focus on commercial terms and conditions and work with relevant parties to ensure timely workflows and positive outcomes.

• Provide feedback and input on broader corporate programs, strategies, and tactical marketing and sales initiatives.

 

Leadership

• Exhibit an enterprise mindset – evaluate opportunities relative to corporate objectives.

• Drive for results – foster collaboration in the spirit of One Team!

• Make values visible – act with uncompromising honesty, integrity, and ethics.

• Energize others – set an example, recognize individual and team contribution, celebrate accomplishment.

• Resourcefully innovate – search for opportunities, experiment and take risk.

• Inspire a shared belief – create a clear vision and enlist the support of others.

 

Strategy

• Initiate, build, and maintain long-term relationships with partners.

• Meet targets and deadlines.

• Follow through on commitments.

• Ensure clients keep the company the top of mind in their sales and marketing efforts.

• Increased customer loyalty through improved customer service.

• Grow market share by increasing retail penetration, number, and value of bookings.

• Increase profitability through cost reduction initiatives.

• Improve operational efficiency by leveraging virtual communication platforms and process optimization.

• Improved employee engagement and retention through timely, consistent and respectful communication.

• Contribute to developing a culture of innovation and creativity.

 

Qualifications

Education and Experience

• Post-Secondary education (preferred)

• Possess 5-10 years of progressive sales and/or marketing experience. 

• Prior key account management experience (preferred)

Skills

• Exceptional relationship builder.

• Demonstrates enterprise level thinking, ROI focused.

• Motivated and focused on achieving objectives.

• Confident interacting at the Senior Management level

• Persuasive verbal and written and communication skills.

• Creative and resourceful.

• Ability to work effectively with Field Sales teams and other functional areas of the business.

• Possesses strong negotiation and closing skills.

 

Analytics and Technology

• Adept at deriving insights from large and complex data sets.

• Demonstrated ability to identify growth opportunities and develop strategic plans to capitalize.

• Strong working knowledge of Salesforce.com, Power B.I., UKG and Concur would be an asset.

 

Travel

• Ability to travel, both domestically and internationally, is required.

• Access to use of a reliable personal vehicle is required.

 

Compensation

• The base salary offered for this role is $110,000 - $130,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. 
• Eligible for Armstrong Collective’s Bonus Program.

Eligible Benefits 

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes: 

• Medical, Dental, Vision, Life Insurance 
• Short term disability, long term disability benefits
• Travel emergency assistance 
• Vacation time and sick time
• Up to 5% RRSP and/or TSFA match 
• Two complimentary annual train tickets after first year of employment

 

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. 

Please ensure to opt-in for text messages when you apply in order to receive interview updates.