Key Client Success Manager

JobsCloseBy Editorial Insights

Statista is seeking a Key Client Success Manager in London to drive onboarding, adoption, value realization and long-term success across high value multi product accounts. You will run regular check-ins and business reviews, develop tailored active success plans aligned to business objectives, and surface expansion opportunities in collaboration with the Account Management team. The ideal candidate has 3+ years of SaaS client success or account management experience, a proven track record with renewals and improving retention, strong consultative communication with senior stakeholders, and the ability to translate usage data into clear actions. English fluency is required, additional languages are a plus. When applying, tailor your resume to quantify outcomes, highlight cross functional wins, and show how you turn data into strategy, noting your willingness to work onsite in London.

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.

Are you ready to join us?

Your Role

• Drive product onboarding, adoption, value realization, and long–term success across high-value multi-product accounts.

• Run regular check-ins and business reviews to align on goals, track success metrics, and surface new use cases

• Develop and execute tailored active success plans for strategic accounts, aligned to business objectives and product use cases, and drive measurable outcomes through adoption of core and advanced product capabilities.

• Identify and document success-driven expansion opportunities in collaboration with Account Management team.

• Collaborate with Product, Support and Marketing teams to deliver customer outcomes.

Your Profile

• 3+ years of experience in Client Success/ Account Management in a SaaS environment

• Proven track record of managing renewals and improving retention, adoption, and customer satisfaction

• Strong consultative and excellent communication skills across seniority levels with internal and external stakeholders

• Comfortable with data, interpreting usage trends and translating them into clear actions and stories

• Experience working cross-functionally with Sales, Product, and Support to drive outcomes

• Fluent in English; additional languages are a plus

What we offer

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:

• Work from abroad up to 30 calendar days a year

• Hybrid work and flex-time

• International team and social events

• Subsidized urban mobility and access to fitness and wellness options

• Free access to Langdock and all its amazing functionalities

• Career & training opportunities

• Attractive locations and modern offices

• Mental health support with OpenUp

Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.