Launch Readiness Program Manager

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in project or program management within an organization.
• 5 years of experience in stakeholder management.

Preferred qualifications:

• Experience in management consulting, operational consulting, or leading strategic business transformation initiatives.
  
• Experience establishing portfolio-wide governance, launch health tracking, and operational capacity planning frameworks.
  
• Experience identifying opportunities for workflow automation and adopting artificial intelligence tools (such as generative AI solutions) to eliminate manual effort and accelerate operational timelines.
  
• Experience collaborating cross-functionally to translate operational requirements into unified tooling roadmaps and feature enhancements.
• Experience managing and aligning cross-functional stakeholders, building trusted working relationships, and facilitating executive reviews.
  
• Proficiency in data analysis and visualization (e.g., SQL, dashboards) to evaluate performance metrics, uncover operational insights, and inform leadership decision-making.
  

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, you will guide how new product support workflows move from initial planning and intake through to launch readiness. You will serve as the primary strategic partner connecting operational readiness managers with tooling teams, unifying roadmaps and streamlining workflows to deliver a seamless launch experience across Google's consumer product operations.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Serve as the strategic bridge between readiness leads and technical teams, unifying roadmaps, systems, and intake workflows to streamline launch execution across all programs.
• Manage and optimize the complete intake and planning lifecycle across the organization's portfolio, seamlessly translating annual strategic planning into actionable and efficient tactical execution.
• Direct ongoing governance for launch health by actively tracking milestones, identifying operational friction points, and proactively resolving complex cross team risks before deployment.
• Facilitate leadership reviews and establish a central source of truth, providing clear visibility into initiative status, operational capacity constraints, and critical governance priorities.
• Drive adoption of artificial intelligence solutions across operational workflows to eliminate repetitive manual work and significantly accelerate the timeline from intake to launch readiness.