Lead Housekeeper: Turtle Sands Resort

JobsCloseBy Editorial Insights

NRMA Parks & Resorts is hiring a Lead Housekeeper for Turtle Sands Resort in Mon Repos, a full-time, on-site role reporting to the Housekeeper Manager. You'll lead and motivate a team, delegate tasks, train new staff to our gold-standard procedures, and uphold quality across villas, apartments, public spaces and amenities to deliver warm, immaculate guest experiences. The ideal candidate thrives on detail, has physical stamina, and can work a 7-day rotating roster including weekends and holidays. Benefits include five weeks annual leave, travel discounts, and myNRMA rewards, plus opportunities to relocate within the NRMA Group. To apply, tailor your resume to show leadership, training, QA results, and guest service examples, and prepare for pre-employment checks.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Full-Time Permanent Opportunity

Are you someone who thrives on creating those “wow” moments for guests? We’re on the lookout for a Lead Housekeeper to join our team at the beautiful Turtle Sands Resort in Mon Repos.

Reporting to our Housekeeper Manager, you’ll be the go-to person for all things housekeeping, making a real impact on every guest’s stay. This is your chance to provide day-to-day support to a team of Housekeepers, ensuring our villas, plus public and common spaces, are always guest-ready and sparkling clean. 

What You’ll Do

• Lead & Motivate: Inspire and guide the team, keeping spirits high and standards even higher.
• Task Delegation: Keep the wheels turning by efficiently assigning tasks for smooth daily operations.
• Train & Onboard: Welcome new team members and show them the ropes, ensuring everyone knows our gold-standard procedures.
• Quality Assurance: Champion our commitment to a warm, friendly, and immaculate guest experience.
• All-Area Oversight: Oversee the cleanliness of our apartments and villas, plus all public areas and amenities.

What You’ll Bring

• Roster Flexibility: Available to work a 7-day rotating roster, including weekends, public holidays, and school holidays (average start 8:00am, with flexibility as needed).
• Eagle Eye for Detail: You spot the speck no one else sees!
• Physical Stamina: Ready to stand, walk, bend, and lift as you work your magic.
• Team Spirit: A natural motivator who loves working with people and leading by example.

What’s in it for You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this? Apply now, we can’t wait to hear from you! Or visit our careers site to find out more.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.