Library & Community Hub Assistant - Greerton and Papamoa (20hrs week)

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Tauranga City Council is hiring a Library & Community Hub Assistant for Greerton and Papamoa, 20 hours per week with fixed shifts: Monday 9:00am to 5:00pm at Papamoa, Friday 9:00am to 4:30pm, Sunday 9:00am to 4:00pm, with occasional duties at other Tauranga City Libraries as needed; the first four weeks are paid training and availability to train four days a week during this period is desirable. The role welcomes and assists community members to access library resources, programmes and events, handles issuing, returning and shelving, promotes programmes, recommends books, connects customers to digital resources, and supports council queries and payments while upskilling in Te Ao Māori and new tech. Requirements include a minimum of three years in a library, community or customer service environment, outstanding customer service and interpersonal skills, resilience with challenging customers, and the ability to engage with Tauranga’s diverse community. Apply online; applications close 21 June 2026 at 11:59pm; for questions contact [email protected]; we welcome applicants from all backgrounds and provide adjustments on request; legal right to live and work in New Zealand required; no agency substitutions.

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

This role is 20 hours per week, worked Monday 9:00am-5:00pm (7 hrs), Friday 9.00-4.30pm (6.5 hrs) and Sunday 9:00-4:00pm (6.5 hrs).  Mondays and Fridays will be worked at Pāpāmoa, while Sunday will be worked at either Greerton or Pāpāmoa Library, depending on staffing needs.

These shifts and locations are fixed, so it’s important that you only apply if these days and times work for you.  The first four weeks of employment will be paid training, and availability to work 4 days a week during this period is desirable. 

Modern libraries are community hubs which provide a variety of services to our diverse Tauranga community.  We are looking for a Library & Community Hub Assistant who will welcome and assist community members to access library resources, programmes and events. 

There will be occasions when working at other Tauranga City Libraries will be needed. 

Some of your tasks will include:

• Library duties including issuing, returning and shelving items
• Assisting with the promotion, booking and delivery of library programmes
• Recommending and discussing books with children and adults
• Connecting customers to our digital resources, such as ebooks, printing, and scanning
• Assisting with Council queries and payments
• Upskilling knowledge of Te Ao Māori, library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you’ll need to succeed

To succeed in this role, you’ll bring:

• Minimum of 3 years’ work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you’d like to be part of our library team, apply today.

To submit your application, please apply online, as we are unable to accept applications via email.

If you have specific questions, please contact [email protected]

Applications will close Sunday 21 June 2026 at 11.59pm.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [email protected]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Library & Community Hub Assistant - Greerton and Papamoa (20hrs week)