Licensed Assistant Manager

JobsCloseBy Editorial Insights

PetIQ is hiring a Licensed Assistant Manager in Marlborough, MA to support the Practice Manager in day-to-day store operations, supervise practice staff, enforce policies, and ensure excellent patient care on the sales floor with Optician support. You’ll manage patient flow, assist with fittings and measurements, resolve customer issues, participate in hiring and discipline, lead staff meetings, and help control costs and inventory. Requirements include a high school diploma, state licensure, extensive optical and dispensing experience, and strong leadership and customer service skills. To apply, tailor your resume to highlight licensure, dispensing accuracy, staff supervision, training, scheduling, and problem solving, and show willingness to work onsite in Marlborough, with competitive benefits.

Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Custom fits glasses & precisely places prescription in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Once a year, or as necessary, participates in store inventory.
• Other duties as assigned by the Practice Manager.

Education

• High school diploma or equivalent
• State Licensure

Experience

• Extensive optical and dispensing experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.