Life Claims Team Manager

JobsCloseBy Editorial Insights

TAL is seeking a Life Claims Team Manager in Melbourne to lead a high‑performing claims team, delivering fair, timely and compassionate outcomes while upholding TAL’s philosophy, regulatory integrity and a strong risk culture. You’ll develop capability through coaching, resolve complex matters with empathy, and drive continuous improvements in quality and customer outcomes within a supportive, inclusive environment that values work‑life balance. To apply, showcase explicit life insurance claims leadership, a track record of developing talent, clear communication under pressure, and sound judgment on regulated processes. Highlight outcomes, quantify impact where possible, and be ready for recruitment checks and eligibility verification, while demonstrating alignment with TAL’s values.

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health 
• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. 
• Make meaningful contributions to the community through volunteering, health initiatives, and sustainability efforts 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

Job Description

This role is about leading with purpose at a time that matters most. As a people leader at the heart of TAL’s claims experience, you’ll set the standard for how care, integrity and accountability show up for customers and teams alike. By inspiring capability, confidence and sound judgement across your team, you’ll help bring TAL’s claims philosophy to life—balancing empathy with trust, and leadership with responsibility. The impact is real and lasting: empowering people to do their best work while helping Australians move forward through life’s most challenging moments.

In this role you will:

• Lead a high‑performing claims team that delivers fair, timely and compassionate outcomes for customers when it matters most.
• Champion a market‑leading claims experience by balancing customer care, sound judgement and regulatory integrity.
• Embed a strong risk and compliance culture that protects customers, TAL and long‑term trust in our brand.
• Build team capability and confidence through coaching, performance leadership and purposeful development.
• Resolve complex and escalated matters with empathy, accountability and alignment to TAL’s claims philosophy.
• Drive continuous improvement by shaping better ways of working that strengthen quality, consistency and customer outcomes.

Qualifications

• Brings strong experience in life insurance claims, with the judgement to deliver fair, high‑quality outcomes.
• Leads people with confidence and care, developing capability while fostering accountability and trust.
• Applies sound understanding of claims practices, regulation and industry standards to everyday decisions.
• Communicates clearly and thoughtfully, even in complex or sensitive situations.
• Navigates pressure and competing priorities with resilience, empathy and focus.
• Solves problems pragmatically, balancing customer needs, risk awareness and commercial outcomes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.