Locum - Patient Administrator

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Mediclinic Parkview Hospital in Dubai is seeking a full time locum Patient Administrator to raise the overall quality of patient care by efficiently handling scheduling, registration, insurance processing and billing while delivering warm, consistent service. Responsibilities include managing appointment scheduling and registration, processing medical insurance and related tasks, overseeing the billing and cash up process, and meeting customer service expectations. Essential requirements: Grade 12, a tertiary diploma or bachelor’s degree is preferred in medical science or finance; 2–3 years in a customer service role with healthcare experience preferred. Proficiency with MS Office, CRM, hospital information systems, medical and insurance terminology, and numerical literacy is essential. To apply, tailor your CV to healthcare administration, highlight relevant IT systems experience, and mention Emiratization considerations.

Closing date:  
Number of positions: 1
Recruiter name: Fatma Alharthi 
Reference number: 67966 
 Workplace Type: 

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential:  Completed secondary school education (Grade 12)

Desired:  Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential:  2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired:  Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family