Loss Prevention Officer (Security) - The Warehouse, Eastgate

JobsCloseBy Editorial Insights

Loss Prevention Officer at The Warehouse Group in Christchurch Eastgate is a full time, onsite role with Tuesday to Saturday hours from 4:00 pm to 12:30 am. You will help prevent theft and safeguard staff and customers by monitoring CCTV, maintaining a visible shop floor presence, assisting customers, and uploading events to the crime reporting platform. About you: customer facing experience is helpful but not required; strong communication, a positive attitude, and a willingness to learn; comfortable standing for long periods; calm under pressure with conflict resolution skills a plus. Benefits include Team Card discounts, Birthday Leave, Here for Good Leave, and career progression. In your application, tailor your CV to security and customer service and give concrete examples of de escalation and reliable night availability.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Hours of work are:

• Tuesday - Saturday 4:00pm - 12:30am

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!