Loss Prevention Officer (Security) - The Warehouse Kaitaia (Part-time)

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Part-time Loss Prevention Officer at The Warehouse Kaitaia is a security role focused on preventing theft and keeping staff and customers safe, with Thursday and Friday 8 am to 4 pm shifts. Core duties include monitoring security cameras, maintaining a visible presence on the floor, engaging with customers, and logging events on the crime reporting platform. About you: retail or hospitality experience helps but is not required; the key is clear communication, a positive attitude, calmness under pressure, and willingness to learn including conflict resolution and de-escalation. Perks include staff discounts, birthday leave, and career progression. To apply, tailor your CV to show reliability, incident handling, and customer service, and add a brief note on de-escalating tense situations.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role.

Hours of work are:

• Thursday & Friday - 8:00am - 4:00pm

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!