Loss Prevention Officer (Security) - The Warehouse, Matamata (Part-time)

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Part-time Loss Prevention Officer role at The Warehouse Group in Matamata, onsite, with a Sunday to Tuesday 10:00 am to 4:30 pm schedule. Your core focus is preventing theft, ensuring staff and customer safety, and maintaining a visible, helpful presence on the shop floor while monitoring cameras and logging events on the crime reporting platform. The ideal candidate has solid communication, a positive attitude, de-escalation skills, and the ability to stay calm under pressure; retail or hospitality experience helps but isn’t required, and you must be comfortable standing for extended periods. To apply, tailor your CV to highlight customer service, de-escalation, reliability, and readiness for progression, and confirm availability for the stated days.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

Hours of work:

• Sunday to Tuesday 10:00am - 4:30pm

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!