Loss Prevention Officer (Security) - The Warehouse, Nelson (Part-time)

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Loss Prevention Officer at The Warehouse Group in Nelson is a part-time, onsite role focused on CCTV monitoring, maintaining a visible shop-floor presence, and handling customer interactions, with Friday 8:00am to 5:00pm and Saturday 8:00am to 5:15pm shifts. You’ll upload events to the crime reporting platform and help create a safe shopping environment while remaining calm under pressure and de-escalating tense situations. While previous customer-facing work helps, the team prioritizes a positive attitude, strong communication, and a willingness to learn. Be prepared to stand for extended periods; conflict resolution skills are a plus. Perks include discounts, Birthday Leave, Here for Good Leave, and progression opportunities; tailor your application to show reliability, customer service, and weekend availability.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

Work hours are:

• Friday 8:00am - 5:00pm
• Saturday 8:00am - 5:15pm

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!