Loss Prevention Officer (Security) - The Warehouse, Porirua

JobsCloseBy Editorial Insights

Joining as a Loss Prevention Officer at The Warehouse in Porirua, you’ll help prevent theft and keep our staff and customers safe, working full time from 8:00 am to 4:00 pm Tuesday to Saturday. You will monitor security cameras, maintain a visible shop-floor presence, engage with customers, and log incidents on the crime reporting platform. While customer-facing experience in retail or hospitality is helpful, it’s not required; what matters most is clear communication, a positive attitude, calm under pressure, and basic conflict resolution skills. To apply, tailor your CV to highlight service and de-escalation strengths, share examples of incident handling, and show a willingness to learn. Benefits include discounts, birthday and Here for Good leave, and clear progression opportunities.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers.

Hours of working are: 

• Tuesday to Saturday: 8:00am - 4:00pm

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!