Loss Prevention Officer (Security) - The Warehouse, Westcity

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Join The Warehouse Group as a Loss Prevention Officer in Auckland to prevent theft and keep staff and customers safe. Core duties include monitoring security cameras, maintaining a visible shop-floor presence, engaging with customers, and logging incidents on our crime reporting platform. The shift pattern runs Sunday to Thursday evenings, with weekends required. About you: retail or hospitality experience is a plus but not required; strong communication, a positive attitude, willingness to learn, and comfort standing for long periods. Conflict resolution and staying calm under pressure help. Benefits include staff discounts, birthday leave, Here for Good leave, and career progression. To apply, highlight CCTV work, de-escalation examples, reliability, and teamwork, and show readiness for evening and weekend work.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role.

Hours of work are: 

• Sunday: 12:45pm - 9:15pm
• Monday: 12:45pm - 9:15pm
• Tuesday: 3:30pm - 9:00pm
• Wednesday: 3:30pm - 9:00pm
• Thursday: 3:30pm - 9:00pm 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!