Loss Prevention (Security) Officer - The Warehouse, Northlands

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Join The Warehouse Group as a Loss Prevention Officer at The Warehouse Northlands in Christchurch. This full-time, on-site role runs Tuesday to Saturday (8am to 5pm Tue to Thu; 4:45pm to 10:15pm Fri to Sat). You will help prevent theft and protect staff and customers by monitoring CCTV, maintaining a visible shop floor presence, assisting customers, and logging events in the crime reporting platform. No security background is required, but strong communication, a positive attitude, and comfort standing for long periods help; conflict resolution and staying calm under pressure are beneficial. To apply, tailor your CV to show reliability, customer service or hospitality experience, de-escalation skills, and a willingness to learn, and highlight alignment with The Warehouse values and benefits such as team discounts, paid birthday leave, community leave, and progression opportunities.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Hours of work: 

• Tuesday, Wednesday and Thursday - 8am - 5pm
• Friday and Saturday - 4:45pm - 10:15pm

Te kaupapa o te tūranga - The purpose of the role. 

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

You will be working Tuesday to Saturday.

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality, would be beneficial but is not required. Ideally, you will have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, would be beneficial.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!