Loss Prevention (Security) Officer - The Warehouse, Riccarton

The Warehouse Group is seeking a Loss Prevention Officer to join The Warehouse store in Riccarton, Christchurch. This full-time, onsite role focuses on preventing theft and keeping both staff and customers safe, with a strong emphasis on practical security and helpful customer service. The team is looking for someone who stays calm under pressure, communicates clearly, and isn’t afraid to take a hands-on approach on the shop floor.

The role sits within a well-known Kiwi retailer that also includes Warehouse Stationery and Noel Leeming. The Riccarton store needs a proactive partner who can contribute to a safe shopping environment while delivering dependable service to shoppers and colleagues alike. If you enjoy a role where security and service cross paths, this could be a good fit.

Hours and location are clear: the job is based onsite in Riccarton, Christchurch, with shifts on Sundays through Thursdays from 4.00pm to 12.00am.

Your day on the shop floor

In this role you’ll keep an eye on security cameras to spot potential issues and maintain a visible presence on the floor to deter theft and support the team. You’ll also engage with customers, answer questions and help resolve concerns in a calm, helpful manner.

When events occur, you’ll log incidents on the store’s crime reporting platform and share the essentials with the leadership team, ensuring accurate, timely records while upholding the store’s safety standards.

What you’ll bring to the role

Here’s what the team is looking for in a candidate.

• Clear communication and a positive, teachable attitude.
• Ability to stand for extended periods without discomfort.
• Willingness to learn and follow security procedures.

• Experience in customer-facing roles, such as retail or hospitality, is a plus but not required.
• Conflict resolution and de-escalation experience would help you hit the ground running.
• Ability to stay calm under pressure when addressing challenging situations.

Pay, benefits and practical details

The role is based onsite at The Warehouse in Riccarton, Christchurch, with Sunday to Thursday, 4.00pm–12.00am shifts.

What the team offers includes a Team Card with discounts across The Warehouse Group brands, paid Birthday Leave to celebrate your day, one paid Here for Good Leave each year to do good in your community, and solid pathways for internal career progression, along with other perks.

There are physical demands to the job, such as the need to stand for long periods during shifts, and the position is strictly onsite in Christchurch.

Tips for applicants

Put your customer-facing experience and communication strengths up front on your resume, and show how you’ve helped customers or de-escalated tense situations in real settings.

Bring concrete examples that demonstrate your ability to stay calm under pressure and to follow security procedures, ideally with short STAR stories that connect to monitoring cameras, floor presence, and incident reporting.

In interviews, be ready to discuss how you handle lengthy shifts on your feet, how you balance being approachable with enforcing safety, and how you’d approach a common shop-floor incident while keeping customers safe and informed.

Ask about the crime reporting platform and how the team collaborates on security incidents, for example: can you walk me through how an incident is logged and reviewed after hours?