Loss Prevention (Security) Officer - The Warehouse, Riccarton (Full-time)

JobsCloseBy Editorial Insights

Join The Warehouse Group as a full‑time Loss Prevention Officer at The Warehouse Riccarton in Christchurch. You’ll prevent theft, maintain a visible shop-floor presence, monitor security cameras, engage with customers, and upload events to our crime reporting platform, with Sunday to Thursday hours from 4:00 pm to 12:30 am. We’re seeking someone with customer-facing experience, strong communication, a positive attitude, and a willingness to learn, plus the ability to stand for extended periods and stay calm under pressure. Conflict resolution and de escalation skills are essential. Perks include a Team Card, birthday leave, Here for Good leave, and clear career progression. To apply, tailor your CV to highlight relevant experience and include a concise note with examples of de escalation and customer service.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. 

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

This is a permanent, full-time position with the following hours of work:

• Sunday - Thursday: 4:00pm - 12:30am

We're seeking a vigilant and proactive Loss Prevention Officer to join our team. Your main focus will be preventing theft and ensuring the safety of our staff and customers. 

Key Responsibilities: 

• Monitor security cameras 
• Maintain a visible presence on the shop-floor 
• Interact with customers and address their concerns
• Upload events onto our crime reporting platform.  

Qualifications

He kōrero mōu ake - About you

Experience in a customer-facing role, such as retail or hospitality is required. You are required to have good communication skills and a positive attitude, along with a willingness to learn. You should be comfortable standing for extended periods.

Additionally, experience in conflict resolution and de-escalation, along with the ability to stay calm under pressure, is essential.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!