Major Incident Support Team Member

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Becoming a Major Incident Support Team Member at Hato Hone St John means providing essential non clinical support during planned and unplanned events, major incidents, and natural disasters, assisting with administration, communications, welfare and logistics to ensure a world class response. Based in Invercargill on a full time onsite basis, the role requires a clean full NZ Driver’s License (automatic and manual), a current First Aid certificate, strong communication and attention to detail, resilience under pressure, physical fitness and willingness to work shifts including nights, weekends and holidays. Emphasize teamwork, customer focus and process improvement. Apply by Sunday 01 March 2026 via the "I’m interested" button or contact Natalia Bregano for a confidential discussion; accommodations are provided if needed.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

We are seeking a dedicated and highly motivated Major Incident Support Team Member to join our dynamic team in Invercargill, New Zealand. In this critical role, you will play a vital part in ensuring our organization delivers a world-class response during major incidents, large events, and periods of high workload or crisis.

• Provide non-clinical support to the Ambulance Operations and Event Health Services teams at planned and unplanned events, major incidents, and natural disasters
• Assist with administration, communications, welfare, and logistics tasks as required
• Maintain a calm and professional demeanor while working under pressure
• Collaborate effectively with team members and other stakeholders to achieve shared goals
• Demonstrate a customer-focused approach and provide exceptional support to ensure seamless operations
• Remain flexible and adaptable to rapidly changing situations and evolving priorities
• Contribute to continuous improvement efforts by identifying and suggesting process enhancements

Qualifications

• A current, clean full New Zealand Driver's License, with the ability to drive both automatic and manual vehicles confidently
• A valid First Aid certificate
• Excellent communication skills and attention to detail
• Flexibility, resilience, and the ability to maintain performance under pressure
• Physical fitness to perform the required duties
• Minimum age of {AGE} years
• New Zealand citizenship or permanent resident status
• Excellent problem-solving and decision-making abilities
• Ability to work effectively in a team environment
• Strong time management and multitasking skills
• Proficiency in using computers and relevant software/applications
• Willingness to work shifts, including nights, weekends, and holidays

Additional Information

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close on Sunday 01 March 2026

For further information please contact Natalia Bregano, Recruitment Advisor at [email protected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai. 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.    

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.