Fin is hiring an EMEA Lead of Solution Partnerships to own and scale the partner ecosystem across UKI, DACH, France, Benelux and Nordics, guide a partner team, and manage a book of business. You’ll architect the regional strategy recruit and onboard partners, and drive joint GTM programs with SIs, consultancies, VARs and MSPs, aligning with Sales, CS, Marketing and Product. The right candidate has 8 to 12 years in channel or partner management, leadership, cross-functional influence, and a proven track record of delivering partner-sourced revenue in EMEA. Bring executive presence, adaptability, and comfort with ambiguity, plus a bias for action. London onsite with hybrid policy; show measurable wins and alignment to Fin’s growth.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
As EMEA Lead of Solution Partnerships, you'll own our partner ecosystem across the region, working closely with our EMEA sales team to drive revenue through solutions partners, system integrators, and consultancies.
This is a player-coach role for someone who thrives in a dynamic, high-growth environment. You'll be the architect of Fin's EMEA solution partner motion – building the regional strategy, managing a team of partner managers, and personally owning a book of business. You'll operate across multiple partners and markets simultaneously, serving as the connective tissue between our partner ecosystem and our EMEA go-to-market teams.
The ideal candidate brings both strategic vision and hands-on execution to partnerships: commercially sharp, energized by building in a market with real momentum, and able to develop others while still delivering personally. You'll manage the full partner lifecycle, from recruitment and onboarding, to enablement and long-term growth, while shaping the future of our EMEA partner programs. You'll work cross-functionally with sales, marketing, customer success, and GTM leadership, and you'll be a visible face of Fin in the EMEA partner community.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
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Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.