Manager Client Service Delivery | Kaitaia | Te Tai Tokerau
Ministry of Social DevelopmentJobsCloseBy Editorial Insights
MSD is seeking an experienced frontline leader to head the Kaitaia site, overseeing operations, client flow, case management and service standards to deliver high quality, client-centred outcomes in a fast-paced environment. You will lead through others, coach performance, and foster a culture of accountability and continuous improvement while partnering with agencies and contributing to Te Tai Tokerau regional priorities. The role requires a proven frontline leadership track record, change management capability, strong relationship skills across diverse stakeholders, and a Te Ao Māori lens aligned with Te Tiriti o Waitangi. To apply, submit a tailored CV and cover letter linking your experience to the key responsibilities, with concrete examples of leading from the front. Applications close 11.59PM Wednesday 24 June 2026.
- Employment type: Permanent, full time
- Location: Kaitaia (Northland Region)
We have an opportunity for an experienced leader to join our team.
About the role | Mō te tūnga:
The Manager Client Service Delivery is accountable for leading frontline service delivery at the Kaitaia site, ensuring consistent, high-quality, client-centred outcomes in a fast-paced environment. You will oversee site operations, workforce performance, and daily service demand — including client flow, case management delivery, and service standards. This is a visible, hands-on leadership role, supporting your team in real time and maintaining a strong presence in the service environment.
You will lead through others — setting clear expectations, coaching performance, and building a culture focused on accountability, continuous improvement, and delivering outcomes for whānau. As part of the regional leadership team, you will contribute to integrated service delivery across Te Tai Tokerau, working collaboratively to respond to regional priorities and community needs. At the Ministry of Social Development, our focus is to be a trusted and proactive organisation — connecting clients to the right support and services to improve social and economic wellbeing.
Our strategic direction, Te Pae Tawhiti – Our Future, guides how we deliver better outcomes through:
• Mana manaaki – A positive experience every time
• Kotahitanga – Partnering for greater impact
• Kia takatū tātou – Championing long-term social and economic development
Te Pae Tata – our Māori Strategy and Action Plan sets out how we work with Māori to achieve equitable outcomes.
Ko wai koe | About you
- Demonstrated leadership in a frontline service environment
- Strong focus on service delivery and continuous improvement
- Comfortable leading in a fast-paced, high-volume environment
- Experience leading through change and implementing priorities
- Confident coaching, developing and supporting team performance
- Ability to build and maintain effective relationships across diverse stakeholders
- Proven ability to apply a Te Ao Māori lens, supporting MSD commitments under Te Tiriti o Waitangi
You lead from the front, maintain visibility, and foster a culture focused on client outcomes, team capability, and operational excellence.
Ko tō mahi | What you’ll be doing
- Lead and manage frontline service delivery operations at the Kaitaia site
- Drive consistent delivery of client-centred services
- Coach and develop team performance
- Lead service improvements and optimise site operations
- Build partnerships with local agencies and community providers
- Contribute to regional leadership priorities and integrated service delivery
Position Description | He Whakaahuatanga Tūnga:
You can copy and paste the link into your browser: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/manager-client-service-delivery.docx
Salary | Utu-ā-tau: $122,381.00 - $152,296.00
Salary aligned to experience, capability, and leadership impact.
Applications close | Ka kati ngā tono hei te: 11.59PM Wednesday 24 June 2026
About us | Mō mātou
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
All applications must be made online. If this is not possible or if you have any queries, please contact the EA to Regional Director – Krystle Mc Cleary on [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.