Manager Crew Insights & Optimization

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Etihad Airways seeks a Manager Crew Insights & Optimization to lead the analytics transformation for the Operations division, turning data science into a competitive edge for the Crew Resources team. The role develops and deploys descriptive, diagnostic, predictive and prescriptive models to cut costs, optimize rosters and boost efficiency, with calibration, insights and stakeholder communication, plus managing UAT and rollout. Requirements include a degree in CS, engineering, math, statistics or data science and 4 to 6+ years delivering data science models, with Python, SQL, cloud data warehouses, Databricks, GitHub, and strong communication; aviation experience preferred. Apply by showcasing end to end model lifecycle and quantified impact, tailoring your resume and cover letter to reflect these successes.

Job Description

Synopsis

This role will contribute to the analytics transformation process of Etihad's Operations division to transform it into a competitive advantage for the company by implementing data science models to drive incremental cost savings and increase efficiency and revenue for the Crew Resources Team within the Operations division of the airline. This role requires a combination of technical and domain expertise to successfully deliver and implement advanced analytical solutions. 

Accountabilities

•    Drive cost savings, crew roster optimization and scheduling efficiency by developing advanced analytical models (descriptive, diagnostic, predictive, prescriptive) and deploying them in the Operational ecosystem.
•    Develop and maintain calibration of models to ensure they are relevant and optimal for the current business state. 
•    Monitor the benefits of the advanced analytical models and provide monthly reports and actionable insights to the leadership team.
•    Research and propose ways to enhance the existing business processes by effectively utilizing advanced analytical solutions.
•    Communicate and present insights to relevant stakeholders.
•    Manage user acceptance testing and roll-out of new models and enhancements of the existing ones to ensure delivery of requirements as per the business needs without any severe defects or bugs.

Qualifications

Education & Experience

•    Master's or Bachelor's degree in computer science, engineering, mathematics, statistics, or data science.
•    4 - 6+ years of relevant experience designing, implementing, and maintaining data science models.
•    Advanced knowledge of statistics and mathematical concepts underpinning advanced analytics models
•    Experience using data science programming languages (Python), SQL, and cloud-based data warehouses
•    Experience building, deploying, and maintaining advanced analytical or data models in a business setting.
•    Experience using GitHub or similar tools for code management.
•    Experience using Databricks for modelling.  
•    Excellent communication and presentation skills.
•    Professional with deep analytical skills and an innovative and entrepreneurial mindset.
•    Experience within the aviation/travel industry in the operational areas is preferred.
•    Desirable: experience in crew data-related analytical roles in the airline industry.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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