Manager Digital PMO

JobsCloseBy Editorial Insights

Emirates NBD is looking for a Manager Digital PMO to support the Retail & Business Banking digital change portfolio, helping with portfolio prioritization, stakeholder alignment, tribe cadence and delivery excellence across mobile, online, SME platforms, accounts, cards, lending, payments and onboarding. You will own lighthouse programs, develop and monitor CAPEX business cases for ITSC approval, and manage the new initiatives pipeline from idea to scale while reporting data-driven KPIs to senior leadership. To apply, tailor your resume to demonstrate 3-5 years in PMO or digital transformation with measurable results, agile and hybrid delivery, GCC/UAE digital banking experience, strong stakeholder management and a proven link between delivery and business impact. Also highlight collaboration, communication and ability to deliver on time and within budget.

About ENBD 

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 

Job Overview

As a Manager Digital PMO at Emirates NBD, your role is to support the digital change portfolio for Retail & Business Banking at Emirates NBD Group. This role will assist portfolio prioritization, stakeholder alignment, tribe cadence, and delivery excellence across all key digital initiatives, ensuring they are delivered on time, within budget, and with clear customer and business impact. This will report to the head of Digital PMO, RBWM.

Key Responsibilities

• Support the digital portfolio for Retail & Business Banking (mobile, online, SME/Business platforms, accounts , cards ,lending, payments, onboarding, customer journeys).
•  Develop and monitor the business cases for the CAPEX spends between Retail, Business Banking, Group Technology, Finance etc for approval from ITSC
• Own and Project Manage high-impact light house programs, ensuring clear scope, milestones, KPIs and benefits.
• Own the digital new initiatives pipeline, from idea and POC through to full-scale delivery.
• Develop and report clear, data-driven KPIs to senior leadership on progress, risks, issues, and benefit realization.
• Responsible for all Digital communication, Newsletters , updates to RBWM LT and Exco on a monthly and quarterly basis.
• External submission for Digital team for awards and recognitions 
• Review Competition benchmarking for journeys and new features
• Develop Digital training agenda along with Learning and development team for Retail Banking and Wealth Management

Skills and Experience

• Bachelor’s degree in Business, Engineering, Computer Science or related field; Master’s / MBA preferred.
• 3- 5 years experience within a Consulting Firm with expertise in project / programme / portfolio management and exposure to retail and/or business banking.
• Proven track record leading a PMO or digital transformation office in a digital or technology-led environment.
• Understanding of digital banking products, channels and customer journeys, ideally in the GCC/UAE.
• Experience with Agile / scaled Agile and hybrid delivery models/ lean.
• Execution and commercial mindset, able to link digital delivery to P&L and customer outcomes.
• Strong stakeholder management
• Strong communication skills and the ability to understand Agile delivery topics.

There’s never been a better time to join Emirates NBD. 
We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.