Manager IT Demand Planning & Capacity (Emirati Talent)

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Full-time onsite role in United Arab Emirates seeks a senior IT Demand Planning and Capacity Manager who will consolidate approved and pipeline demand into forecasts, coordinate capacity with ADM1, ADM2 and vendors, and govern capacity across IT delivery. Bring 10–15 years in demand planning or portfolio roles, experience with ADM vendor landscapes, and a data-driven approach to forecasting, cost control and risk. Proficiency in Jira, Confluence, Excel and Eazy BI is valued, as is strong stakeholder management and CIO dashboards. To apply, tailor your resume to show capacity wins, quantify utilization and forecast accuracy, and demonstrate balancing demand with funding and vendor capacity.

Key Accountabilities:

• Demand Forecasting & Planning
  • Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.
  • Translate portfolio priorities into capacity-feasible delivery plans across ADM1, ADM2 and other delivery partners
  • Ensure alignment between business roadmap, approved funding, and available vendor capacity.
• Vendor Capacity Management
  • Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.
  • Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).
  • Optimize utilization by proactively balancing demand across vendors and delivery models.
• Capacity Utilization Management
  • Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.
  • Identify risks of underutilization, over-utilization, or skill mismatch, and recommend corrective actions.
  • Support cost optimization by reducing idle capacity, unplanned ramp-ups, and reactive sourcing.
• Portfolio & Delivery Alignment
  • Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.
  • Support PI, quarterly, and release planning with capacity-backed inputs.
  • Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.
• Vendor Performance & Governance
  • Act as the IT owner for capacity governance with ADM1 and ADM2 partners.
  • Lead regular capacity and utilization reviews with vendors.
  • Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.
  • Support financial planning and forecasting for vendor spend and capacity-based contracts.
  • Track utilization against contracted MDs, rate cards, and commercials.
  • Provide inputs to renewals, renegotiations, ramp-up/down decisions, and sourcing strategies.
• Reporting, Insights & Continuous Improvement
  • Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).
  • Provide executive-level dashboards and insights for CIO, Finance, and Portfolio forums.
  • Continuously improve demand planning and capacity management processes and tools.

Qualifications, Experience And Skills:

Qualifications

• Bachelor’s degree in Data Analytics, IT or Business Management 

Experience

• 10–15 years of experience in demand planning, capacity management, or portfolio roles
• Proven experience managing capacity and planning in ADM vendor landscapes
• Experience in telecom or large enterprise IT environments
• Proven experience in Data Analytics, Eazy BI, Jira Dashboards

Skills

• Strong analytical and planning skills with a financial mindset
• Ability to balance demand ambition with capacity and cost realities
• Confident stakeholder and vendor management capability
• Data-driven decision making and scenario planning
• Experience managing capacity-based delivery models (MD-based)
• Strong understanding of Agile and Waterfall capacity planning
• Experience working with ADM vendors and SI models
• Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools

Success Measures

• Improved utilization of ADM1 and ADM2 capacity
• Reduced idle capacity and unplanned vendor spend
• Higher forecast accuracy and delivery predictability
• Strong alignment between portfolio priorities, funding, and vendor capacity