Manager, Legal Assistant Services

JobsCloseBy Editorial Insights

Fasken seeks a Manager, Legal Assistant Services to lead the LAS team across Toronto and Ottawa, overseeing daily operations, ensuring consistent service delivery, and driving operational efficiency in a hybrid role with three days on site. Reporting to the Senior Manager, you will foster team development, coach Legal Assistants and staff, coordinate workloads across locations, and champion client service and confidential handling of matters. The ideal candidate has 5+ years in a law firm or professional services setting, with 2–3 years of leadership, strong relationship building, and a track record of process improvement. Emphasize measurable results, adaptability, and comfort with technology in your application; include references. No agencies, please.

About Fasken

As a premier law firm with over 900 lawyers worldwide, Fasken is where excellence meets expertise. We are dedicated to shaping the future our clients want, precisely when it matters most. For more information, visit fasken.com.

Your Role

Reporting to the Senior Manager, Legal Assistant Services and working in our Toronto office, the successful candidate will assist in managing day-to-day operations of our Legal Assistant Services (LAS) team. The role provides leadership across LAS teams in both Toronto and Ottawa, and supports consistent service delivery, team development, and operational efficiency across the department.

This role offers a hybrid work arrangement requiring three (3) days onsite.

At Fasken, success means:

• Having a strong client service approach – you’re ready, willing, and able to put our clients first and exceed their expectations
• Caring about one another – you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community
• Working collaboratively – you’re a self starter who values working in a collaborative team based environment
• Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties
• Approaching your work with agility and the willingness to learn and utilise new technology
• Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
• Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues
• Treating sensitive and confidential matters with discretion and diplomacy at all times

Primary Responsibilities:

Leadership & Team Development

• Lead, coach, and support members of the Legal Assistant Services team, including Legal Assistants, Legal Administrative Assistants, and the Legal Support Services (LSS) document specialist group.
• Foster a collaborative, client-focused team culture and promote ongoing learning and development.
• Support recruitment, onboarding, and integration of new team members.
• Provide regular coaching and guidance to support performance and growth.

Operational Oversight

• Oversee daily operations to ensure consistent, high‑quality administrative support across practice groups.
• Monitor workloads and support effective coordination of work across Toronto and Ottawa teams.
• Promote efficient workflows and participate in continuous improvement initiatives.
• Partner with lawyers and internal stakeholders to understand evolving support needs.

Client Service & Communication

• Champion service excellence and ensure professional, timely communication.
• Support conflict resolution and promote positive working relationships across the firm.
• Escalate issues appropriately and collaborate with leadership as needed.

Required Knowledge and Experience:

• Post‑secondary education in Legal Administration, Business Administration, or a related field.
• Additional training in leadership, management, or change management is an asset.
• Minimum 5 years of experience in a law firm or professional services environment, with strong exposure to legal support operations.
• Minimum 2–3 years of leadership experience, such as:
  • Experience supporting multiple support functions (LA, LAA, LSS) is preferred.
  • Demonstrated ability to coach teams, manage competing priorities, and support operational improvements.
• Strong relationship-building and communication skills.
• Proven ability to manage workflows and support team performance.
• High degree of professionalism, sound judgment, and adaptability.
• Comfort navigating change and supporting new processes or technologies.

Pay Range

$95,000 to $115,000 per annum. Pay range to be commensurate with experience.

Diversity and Inclusion

At Fasken we believe a diverse workplace is comprised of individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon references and full background checks including a criminal record check, a credit check, employment and educational verifications.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted.

NO AGENCIES, PLEASE.