Manager - Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.

Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members.  The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass) and oversees management of Centurion NY, Amex’s first city lounge in NYC. 

The Global Lounge Collection Engagement team drives Card Member growth and engagement for the Lounge benefit which includes airport and non-airport lounges.  This Senior Manager will play a key role in strengthening the Lounge value proposition, benefit delivery and customer experience through the growth and optimization of our lounge digital products. This team member will work closely with cross-functional partners to develop a robust lounge digital strategy to ensure we are delivering a cohesive and optimal digital experience that drives product KPIs. 

Key Responsibilities:

• Lead lounge digital strategy planning to grow and evolve internal and customer-facing digital products (TheCenturionLounge.com, LoungeFinder digital hub, Digital Waitlist and our proprietary in-lounge B2B platform, LoungeOS) to deliver on key business goals
• Manage and optimize the content strategy and Card Member journey across digital channels to ensure seamless benefit delivery across 1,550+ lounges and optimizing for new lounge openings/concepts
• Partner closely with Lounge Digital Services, Lounge Product & Partner teams, Lounge Marketing Strategy, Business Development, Lounge Operations, and GCO/LOBCO on product optimization strategies and lounge expansions to ensure implementation, brand messaging consistency and global compliance
• Oversee B2B digital product strategy (LoungeOS) to deliver an enhanced in-lounge and check-in experience to support our frontline teams. Partner with Lounge Digital Services and Centurion Lounge Operations team on go-to market planning, training and change management
• Analyze lounge metrics to drive decision-making for go-forward digital lounge strategy
• Inspire a strong, close-knit team culture by managing team engagement, providing leadership and development opportunities, and fostering cross-team collaboration
• People management and career development responsibilities for 1 direct report

Qualifications:

• MBA or BA with 5+ years of relevant work experience in digital marketing strategies and digital product management
• Strategic thought leader with strong project management skills and a track record of working in white space to create structure, develop customer-first strategies and bring them to market
• Experience and knowledge of partnering with digital product teams and how digital marketing execution works across the Blue Box
• Self-starter with the proven ability to define novel digital strategies to advance innovation agenda
• Strong relationship management and interpersonal skills with the ability to influence and drive results across large cross-functional teams and senior leaders
• Superb organizational skills and ability to manage many projects and moving pieces at once
• Ability to take initiative and be comfortable with less defined and rapidly changing business challenges
• Strong people leadership skills and ability to lead high performing teams

Salary Range: $89,250.00 to $150,250 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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