Marketing - Lead, Porsche Experience Centre Operations

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An exciting full-time onsite opportunity to lead operations at the Porsche Experience Centre Silverstone. You will own PEC operations, manage fleet and facilities, and drive improvements to deliver an exceptional guest experience. You will plan the activity calendar, oversee safety, lead the Customer Contact and Operations teams, and partner with Finance, CRM and Porsche Experience groups to drive improvement. Requirements include an automotive or retail background, strong analytical and project management skills; desirable marketing experience and familiarity with SAP or C@P data management. To apply, tailor your CV to show operational leadership and measurable improvements, highlight cross-functional collaboration, research PEC and Porsche values, and apply via the link, noting high application volumes may limit personalised replies.

A unique opportunity to play a pivotal role in further developing the jewel in Porsche GB’s experiential crown, we are looking for a dynamic, self-starter to lead operations at the Porsche Experience Centre Silverstone. As someone who thrives in a fast-paced environment, you will have ownership of operational performance and team leadership to deliver an exceptional guest experience.   Leveraging strong analytical skills and a desire for continuous improvement, you will drive efficiencies and develop strategic programmes to further build on the venue’s success.

As the Operations Lead you will be tasked with ensuring the smooth operation of the Porsche Experience Centre (PEC) on a day-to-day basis, monitoring of all PEC facilities, activities, processes and systems to ensure continuous business improvement.

Responsibilities:

• Plan and manage the PEC activity calendar to deliver an optimal mix of programmes aligned to targets.
• Manage Experience Centre facilities, ensuring compliant Porsche brand representation across Health & Safety, security, and maintenance.
• Lead management of the PEC vehicle fleet, including model mix, utilisation, maintenance, risk, and logistics for Driving Experience activities.
• Oversee Fleet Preparation Hub operations with the Workshop Controller, maintaining standards and controlling budgets.
• Manage the Customer Contact Team and Operations Coordinator, ensuring performance delivery and ongoing development.
• Develop and optimise operational processes to drive efficiency, compliance, and continuous improvement.
• Monitor performance, maintain reporting systems, and produce key and ad hoc reports, including Board and Review preparation.
• Partner with Finance on monthly cost and revenue analysis.
• Coordinate CRM activities and reporting
• Collaborate with central and international Porsche Experience teams to support innovation and best practice sharing.

Requirements

Minimum Qualifications:

• Automotive or retail background
• Strong analytical Skills
• Project Management Skills

Desirable Qualifications:

• Marketing experience
• Experience working in operations
• Knowledge of systems such as SAP and C@P data management

Benefits

Porsche is committed to promote a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance.  

To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision. 

In return, we offer a competitive salary with an annual bonus, access to the VW sister loan car scheme, private medical insurance, 27 days of annual leave, and other attractive benefits. If you possess the skills and experience, we seek and are looking for a challenging but rewarding career with a premium brand, we encourage you to apply using the link below. 

Due to the high volume of applications, we regret that we are unable to provide personalised responses to every applicant.  

Company:
Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country.