Medical Receptionist | headspace

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Stride is seeking a part-time Medical Receptionist at headspace Geelong, a frontline role supporting young people’s mental health. You’ll handle calls, direct clients, schedule appointments, manage admin, and assist with closing the building, and typing letters. Key requirements include Cert III in Medical Administration or similar, strong admin and time management, MS Office proficiency, and ability to work with diverse backgrounds in a multidisciplinary team. You must have a WWCC, be eligible for NDIS screening, and hold a driver’s license. Benefits include Level 8 pay plus super, salary packaging, wellbeing day, leave, parental leave, Stride Rewards. Apply online with CV and a cover letter by 07 September 2026, highlighting confidentiality, teamwork and compassionate communication; inquiries to [email protected].

About us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

Our Service:

headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

On offer:

• Based in Geelong, VIC
• Part time (3.5 days/wk), fixed-term opportunity until 30/06/2027
• Paying on HPSS SSE Award Level 8 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day.
• Typing of Medical letters to members of the clinical team

Requirements:

• Ideally a Cert III in Medical Administration or similar qualification
• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds
• Proven record in working closely with and being a successful member of a multidisciplinary team
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Well-developed customer service skills
• Ability to think and act calmly and deal sensitively with distressed people.
• Proficient Microsoft Office skills
• Understanding of duty of care, rights to privacy and confidentiality
• Must have good availability
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance 
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date for applications on 07 September 2026.

For any queries, please email [email protected]