Member Advisor, Contact Centre Representative

JobsCloseBy Editorial Insights

Affinity is hiring a Member Advisor in the Contact Centre in Saskatoon, a full-time onsite role that puts you at the voice of the brand. You’ll support members across phone, web chat and live video, deliver financial advice with their best interests in mind, complete transactions with outstanding service, troubleshoot banking issues and guide customers to our digital tools. The package includes a starting wage of $28.48 per hour, training and mentorship, a comprehensive benefits plan including health and dental, a pension, and a health spending account, plus ample opportunities to advance within the credit union. Ideal candidates hold a post-secondary diploma or degree or equivalent, can provide member centric financial advice across a range of products, are comfortable with digital channels and devices, and know Affinity’s offerings. To apply, tailor your resume and cover letter to show how you meet the qualifications, highlight concrete examples of problem solving and digital channel experience, and submit both before the August 30, 2026 closing date.

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af-fin-i-ty (noun):

1. a natural compatibility
2. the name on our doors
We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!


As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.
What you’ll do:
• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools
What you’ll get:
• We offer a fantastic starting wage of $28.48 per hour
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union
What you’ll need:
• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services
Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.


So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!

This position requires the submission of your Resume and Cover Letter stating how you meet the required qualifications in your application prior to the closing date of the position.


Posting Close Date: August 30, 2026