Member Services Representative, AACU Financial Wellness
American AirlinesJobsCloseBy Editorial Insights
American Airlines is seeking a full-time onsite Member Services Representative for AACU Financial Wellness in Fort Worth to deliver outstanding member service, coordinate wellness programs, and support department operations across email, phone and digital channels. You’ll book counselor appointments, conduct basic credit and budgeting interviews, assist referrals, maintain dashboards, test new tech, and help host webinars and events, while safeguarding data and ensuring accurate records. Requirements: high school diploma or GED, pass pre-hire compliance checks, and acceptable credit history per Bank Secrecy Act. Preferred: banking or CU experience, CCUFC designation. Strong MS 365, communication and organization; bilingual Spanish a plus. To apply, tailor your resume to show customer service excellence, data reporting and cross-functional collaboration, and demonstrate a proactive continuous improvement mindset aligned with our inclusive culture.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Serves as a key member of the Financial Wellness team by delivering exceptional member service, coordinating financial wellness programs and educational initiatives, supporting department operations, and enhancing member engagement through technology, outreach and operational excellence.
What you'll do
- • Assist with member engagement across email, phone, and digital platforms
• Coordinates outreach campaigns for financial wellness programs
• Effectively coordinates appointments between members and Counselors
• Conducts basic Credit Report and Budgeting interviews with members
• Support financial coaching referrals from frontline employees
• Processes incoming and outgoing mail
• Maintain program dashboards, files and reports
• Identify trends and recommend process improvements
• Tests new technology, system releases and digital tools
• Provides information about Credit Union products and services
• Help maintain online educational resources and digital content
• Supports the webinar program by hosting, presenting, managing attendees, polls, chat and post-event follow-up
• Monitor inventory and place orders for office supplies
• Attend and support credit union sponsored events
• Ensures awareness of all department functions and duties to provide proper support and coverage
• Performs other duties as assigned
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• High school diploma or GED
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Preferred Qualifications- Education & Prior Job Experience
• Previous banking or Credit Union experience
• Previous customer service experience
• Have or be willing to obtain the Credit Union Certified Financial Counselor (CCUFC) designation
Skills, Licenses & Certifications
• Proficient in Microsoft 365 applications (Word, Excel, PowerPoint, Teams and Outlook) with the ability to quickly learn new technology platforms and software
• Exceptional member service and relationship building skills with a commitment to delivering a positive member experience
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent verbal and written communication skills.
• Fluency in English is required. Bilingual in Spanish is preferred
• Ability to work independently while collaborating effectively with cross-functional teams
• Self-motivated with a continuous improvement mind-set
• Demonstrated attention to detail with the ability to maintain accurate records
• Ability to analyze basic data and prepare reports to support department goals and performance metrics
• Ability to maintain satisfactory performance, attendance and professionalism
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.