Municipal Customer Support Representative

JobsCloseBy Editorial Insights

WM New Zealand seeks a Municipal Customer Support Representative in Christchurch to deliver service, resolve enquiries within targets, and keep customers informed at each stage. This onsite, full-time role centers on prompt order processing by phone, email and data entry, accurate record keeping, and using systems to track activity while supporting the municipal customer services team. The ideal candidate has moderate customer service experience, strong communication and interpersonal skills, a solid service ethic, good computer skills, a calm telephone manner, and keen attention to detail. To apply, click apply now and tailor your resume to data entry and issue resolution; apply early as there is no fixed closing date, and WM NZ is an inclusive, drug-free employer. You must be in NZ with a current visa or residency or NZ citizenship.

Company Description

WM New Zealand is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

The Municipal Customer Support Representative provides a high level of technical service to all internal and external customers, resolves each enquiry within the agreed time frames and ensures the customer is communicated with at all steps of the process.

Key responsibilities include: 

• Provide consistently excellent customer support including prompt processing of orders received by telephone, email, data entry, complaint resolution and timely return of calls to ensure all customer service targets are met as a minimum or exceeded.
• Record and process customer contacts accurately and adhere to processes and technical registry.
• Use appropriate systems to provide visibility of own activity throughout the day ensuring all cases are resolved and communicated to the customer as per customer service targets.
• Carry out other administrative duties and any other admin functions as required by the municipal customer services supervisor.
• Ensure productivity is maintained at the highest level expected.

Qualifications

• Moderate customer service experience
• Minimal waste industry or manufacturing industry experience.
• Customer service skills including strong communication and interpersonal skills
• Strong service ethic.
• Strong computer application skills.
• Good telephone etiquette, with the ability to remain calm under pressure.
• High level attention to detail.

Additional Information

What we offer

• Competitive remuneration and staff benefits
• Inclusive and supportive team
• Opportunities for advancement and career development
• Working for a sustainable market leader

How to apply

To apply for this role click apply now

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM New Zealand is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.